Salesforce Architect (with Genesys Cloud CX)
DKMRBH Inc
Salesforce Technical Architect Genesys Cloud CX
Job Title: Salesforce Technical Architect Genesys Cloud CX
Location: Remote
Job Type: Contract
Duration: 12+ Months
THE ROLE
We are looking for a Senior Salesforce Technical Architect who has worked on enterprise Salesforce Service Cloud implementations integrated with Genesys Cloud CX or Genesys Engage .
This is not a standard Salesforce Developer role .
The right person will have a strong Salesforce architecture background and hands-on experience designing CRM + Contact Center + CTI integrations .
CORE STACK
Salesforce
- Salesforce Service Cloud
- Salesforce Architecture
- Apex
- Lightning Web Components (LWC)
- SOQL / SOSL
- Salesforce Integration
- Salesforce Security
- Data Architecture
- Platform Events
- Batch Apex / Queueable Apex
Genesys / Contact Center
- Genesys Cloud CX
- Genesys Engage
- Open CTI
- CTI integrations
- IVR
- ACD
- Skill-Based Routing
- Agent Presence
- Screen Pop
- Interaction History
- Call Logging
- Call Recording
- Omnichannel
Architecture
- Enterprise CRM Architecture
- API / System Integration
- HLD / LLD
- Application Modernization
- Contact Center Transformation
- Technical Governance
WHO SHOULD APPLY
This role is a strong fit if your background looks like:
Salesforce Developer Senior Salesforce Developer Salesforce Technical Lead Salesforce Architect / Technical Architect
with meaningful experience integrating Salesforce with Genesys Cloud CX, Genesys Engage, CTI, IVR or enterprise contact-center platforms .
We are particularly interested in architects who have personally designed the integration rather than candidates who have only supported an existing Salesforce environment.
REQUIRED EXPERIENCE
- 10+ years of Salesforce experience
- 3+ years working as a Salesforce Architect / Technical Architect
- Strong Salesforce Service Cloud experience
- Hands-on Genesys Cloud CX or Genesys Engage integration experience
- Enterprise CRM architecture experience
- Strong Apex and LWC experience
- Experience designing APIs and enterprise integrations
- Strong understanding of Salesforce security and data architecture
- Experience working with technical and business stakeholders
STRONG MATCH
Candidates with experience in Salesforce + Genesys Cloud CX + Contact Center Transformation will receive priority consideration.
Do not apply if your experience is limited to Salesforce administration, configuration, or standard Salesforce development without enterprise architecture and Genesys/contact-center integration experience.
Source basis: the supplied Genesys requirements explicitly combine Salesforce architecture, Service Cloud, Genesys Cloud CX/Engage and contact-center integrations; the earlier requirement also specifically identified ex-Genesys experience as highly preferred. Genesys role
Vacancy posted 2 days ago
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