Network Technician

The Network Technician is responsible for monitoring, maintaining, and supporting the State of Alabama's LAN/WAN networks, including voice and data circuits across multiple complex sites. This role involves 24/7 operational support with a primary focus on the 3rd shift, ensuring network reliability and availability through proactive monitoring and incident management. Responsibilities:

• Monitor network alarms, alerts, and faults to ensure service reliability and availability.
• Maintain and update incident, request, problem, configuration, and change records in ServiceNow.
• Analyze network reports and data to identify and resolve equipment or service issues.
• Initiate trouble reports and coordinate corrective actions with maintenance or technical support teams.
• Participate in shift work including weekends and holidays as part of a 24/7 support team.
• Complete training on 1st and 2nd shifts prior to starting the 3rd shift schedule.

• Minimum 1 year of experience in LAN/WAN maintenance and support.
• Minimum 1 year of call center or service desk experience.
• Strong customer service skills.
• Knowledge of voice and data circuits troubleshooting and research.
• Familiarity with incident ticketing systems such as ServiceNow or Remedy.
• High School Diploma or GED.

• CompTIA Network+ Certification.

• Must pass Standard background check and ALEA check.
• Position requires working on-site in Montgomery, Alabama; no remote work allowed.
• Must be able to convert to merit system employment at hiring manager's discretion.
• Submittals limited to prime suppliers with only one level of sub-vendor allowed.

• 3rd shift schedule: 12:00 AM to 8:00 AM.
• Shift rotation: 10 days on, 4 days off, 5 days on, 2 days off, then repeat.
• Initial training includes 2 weeks on 2nd shift and 2 weeks on 1st shift before starting 3rd shift.
• 40 hours per week.