Account Director, Enterprise

Be the one building what's next - where AI, experience and impact come together.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Senior Account Director, Enterprise — Sub-Saharan Africa is a senior commercial leadership role responsible for driving revenue growth across a defined territory spanning enterprise accounts, Tier-1 and Tier-2 Service Providers and Public Sector organisations across Sub-Saharan Africa.

This is not a transactional sales role and demands a strategic operator capable of navigating complex buying environments, building trusted C-suite relationships, and positioning and presenting Genesys as the definitive AI, Orchestration and Platform Provider.

The successful candidate will act as Genesys's most senior business presence in-territory — owning the full commercial cycle from strategic account planning and executive engagement through to close, and serving as the primary relationship bridge between African enterprise customers and the Genesys EMEA leadership team.

Key Responsibilities:

Business Development & Revenue Ownership

• Own and exceed annual revenue targets across new business acquisition and expansion within an assigned portfolio of enterprise and strategic accounts.

• Develop and execute multi-year territory and account plans that identify, qualify and progress high-value opportunities aligned to Genesys's AI, Orchestration and Platform strategy.

• Lead the full sales lifecycle — from pipeline generation and executive discovery through commercial negotiation and close — for complex, multi-stakeholder deals.

• Partner with Genesys channel, alliance and reseller partners across the region to extend market reach and co-sell into target accounts.

• Provide accurate and consistent forecast visibility through Genesys CRM tools, enabling leadership confidence in pipeline health and revenue predictability.

Executive Relationships & Business Enablement

• Establish and sustain trusted advisor relationships at C-suite and Board level across enterprise customers, service providers and public sector organisations.

• Act as a business partner and strategic consultant — understanding customers' operational priorities, digital transformation agendas and competitive pressures, and translating these into Genesys solutions with measurable business outcomes.

• Represent Genesys at key industry forums, government engagement sessions, and executive briefings across the region, elevating the company's profile as a strategic partner rather than a vendor.

• Coordinate and orchestrate Genesys executive sponsorship, technical pre-sales, customer success and professional services resources to align to customer needs at the right moments in the sales cycle.

Segment Focus: Enterprise, Service Providers & Public Sector:

• Drive Genesys penetration across large enterprise accounts in financial services, retail, insurance, Public Sector and telecommunications — focusing on organisations with material customer engagement complexity and AI-readiness.

• Engage Service Provider and Telco partners as both channel routes to market and as direct customers implementing Genesys-powered managed CX services.

• Navigate the unique procurement and policy landscape of Public Sector clients across Sub-Saharan Africa, including government departments, development finance institutions and parastatal entities.

• Identify and develop sector-specific value propositions that address the commercial, regulatory and societal context of African markets.

Driving the Genesys AI, Orchestration & Platform Narrative:

• Champion Genesys's evolution as an AI-first, Orchestration and Platform company — positioning Genesys Cloud™ not as a contact centre replacement, but as the enterprise backbone for AI-powered customer and employee experience.

• Educate and inspire customer executives on the business case for Agentic AI, experience orchestration and platform consolidation — translating technical capabilities into boardroom-relevant outcomes including cost efficiency, revenue growth and customer loyalty.

• Leverage Genesys's agentic AI portfolio — including Genesys Cloud Copilot, Virtual Agents, AI Studio and Supervisor AI — to differentiate in competitive evaluations and accelerate customer ROI conversations.

• Stay current on Genesys product innovation and competitive landscape, acting as a credible and informed commercial voice on AI and CX trends in African market conversations.

Experience & Requirements

Essential

• 8+ years of enterprise technology sales experience, with a minimum of 5 years selling into the Sub-Saharan African market.

• Demonstrable track record of closing complex, high-value software or SaaS deals with enterprise or public sector customers — consistent overachievement against quota.

• Deep familiarity with the African enterprise landscape including major financial services groups, telcos/service providers, and government procurement environments.

• Proven experience building and maintaining relationships at CxO and executive board level within large African organisations.

• Strong commercial acumen: ability to construct business cases, model ROI, and navigate multi-stakeholder procurement with confidence.

• Experience selling or positioning AI, cloud, or CX/contact centre technology solutions.

• Ability to work with autonomy across a wide geography while maintaining alignment with EMEA leadership and cross-functional Genesys teams.

Advantageous

• Experience with MEDDPICC or equivalent enterprise sales methodology.

• Background in contact centre, customer experience, or unified communications technology.

• Existing executive relationships within target sectors (FSI, telco, public sector) in South Africa, East Africa, West Africa or Francophone Africa.

• Exposure to partner-led and channel sales motions, particularly with African systems integrators and managed service providers.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.