Customer Support Specialist II | Tues - Sat 8AM - 4:30PM

Abbott seeks a Customer Support Specialist II to manage inbound and outbound communications from healthcare providers and internal teams in a remote, customer care center role. The position involves resolving service issues, maintaining knowledge of sales policies, and supporting customer experience improvements while working Tuesday through Saturday, 8 AM to 4:30 PM.

Responsibilities

• Manage inbound and outbound customer contacts via phone, voicemail, and email
• Investigate and resolve customer questions, service issues, and complaints with appropriate escalation
• Maintain current knowledge of sales policies, organizational structure, and sales initiatives
• Document procedures and process improvement opportunities while meeting quality and compliance standards

Requirements

• High school diploma or GED
• Three or more years of customer service experience
• Three or more years in sales or customer service environment
• Strong verbal, written, and problem-solving skills with interpersonal abilities
• Ability to work independently, maintain schedule adherence, and multitask with computer and phone
• 18 years or older and authorized to work in the United States
• Healthcare contact center experience preferred

Compensation: $17.00 – $34.00/hour