Administrative Director, Primary Care

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another.

Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach.

Ardent includes:

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed.

We believe it is this mix of corporate support and local autonomy that equips our teams for success.

Hillcrest Healthcare System:

In 1918, Hillcrest opened its doors to provide hope, health and healing to our community in a small hospital located in the heart of Tulsa. Today, Hillcrest HealthCare System (HHS) is comprised of three hospitals in Tulsa and five regional hospitals, including Hillcrest Medical Center, Hillcrest Hospital South, Tulsa Spine & Specialty Hospital, Hillcrest Hospital Claremore, Hillcrest Hospital Cushing, Hillcrest Hospital Henryetta, Hillcrest Hospital Pryor, Bailey Medical Center of Owasso. Hillcrest also provides comprehensive primary and specialty care services through Utica Park Clinic and Oklahoma Heart Institute and manages multiple urgent cares across the region .

Utica Park Clinic:

Utica Park Clinic, founded in 1982, is a multi-specialty medical group with more than 300 employed physicians and advance practice providers representing more than 30 specialties across 82 sites in Oklahoma, serving 21 communities. Annually, Utica Park Clinic and Oklahoma Heart Institute see more than 230,000 unique patients with over a million visits.

• The Administrative Director provides operational leadership for approximately 60 providers across 9–10 primary care clinic locations , with 8–10 direct-report Practice Managers and oversight of approximately 200–250 FTEs through a manager-led structure.

Job Overview:

The Administrative Director will report directly to the COO and will take a leadership role in the development of policy and procedures, reporting and training efforts to improve operations and efficiencies of clinical and support departments and acts as a liaison with physicians, hospitals and staff.

• Provides leadership and direction to, and participates in the development of marketing plans and strategies to guide the business development activities at practice offices.

• Manages the development and implementation of services standards for the practice offices and ensures compliance with established standards.

• Works with physicians and practice office managers in the identification and resolution of problems and issues which arise in the management of business operations and the delivery of services to patients.

• Providers leadership to, and participates in, the development and implementation of policies, systems and programs to guide the clinic services functions and activities of practice offices.

• Develops and recommends the operating budget for clinic services functions and manages its implementation, including on-going analysis of actual expenditures in relation to budget.

• Determines and recommends the organizational alignment and staffing requirements for clinic services and functions, selects and assigns key/subordinate personnel and provides for the on-going training and development of staff, especially immediate subordinates and key personnel.

Job Requirements:

• Bachelor's degree required
• 1-3 years of management experience required

Preferred Job Qualifications: 

• Master's degree preferred

• Experience leading operations within a large multi-specialty group practice environment , with a strong understanding of ambulatory healthcare operations and physician practice management.

• Progressive practice management leadership experience , including oversight of multiple clinics, operational performance, staffing, and provider support.

• Demonstrated ability to leverage data analytics, operational metrics, and financial reporting tools to identify trends, improve performance, support physician engagement, and drive informed business decisions.

This role will office fully onsite at 110 West 7th St. Suite 2520, Tulsa, Ok.

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