Senior Product Manager

Role Description

We are looking for an ambitious Senior Product Manager to join a team leading the development of our Seller Dashboard within our Experience group, a key part of delivering our solutions to SaaS businesses. You will be key to driving business growth through understanding, nurturing, and innovating within our dashboard. You will be in charge of delivering an ambitious roadmap for your team and working continuously with internal and external stakeholders to ensure we’re building the right thing.

Selling online as a software business is a complex process and many components need to work seamlessly to capture revenue and deliver this to sellers. Paddle manages subscription billing and payments so that we can take this burden from our customers. We handle millions of payments globally and provide functionality to manage subscription billing, while also reducing churn and optimising acquisition. We do all this while ensuring we’re applying and remitting taxes accurately in all jurisdictions. This all needs to be backed up with accurate and easily accessible data and insights, so that our customers can operate and grow their businesses with Paddle.

We are looking for an ambitious and autonomous Senior Product Manager with deep knowledge or experience with SaaS Dashboards, Onboarding journeys and AI experiences to:

• Help us with our strategic vision of becoming the growth platform for SaaS businesses.
• Work as part of a cross-functional team (with engineers and a product designer) to deliver on this vision.

We’re aiming to nurture a world-class product team that can help us build an industry-leading organisation. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who will play a critical role in driving our success.

Qualifications

• Excited by building product experiences within fintech or SaaS.
• Experience as a Product Manager in cross-functional teams.
• Shipped AI-powered features into a live product.
• Experience working with analytics platforms.
• Worked in a startup, scale up, or fintech environment.
• Comfortable with technical concepts and working closely with engineers.
• Enjoy speaking to customers and gathering insights.
• Ability to manage tradeoffs with varied stakeholders.
• Problem-solving in innovative and creative ways.

Requirements

• Build a vision of Paddle’s Seller Dashboard based on market trends & technology innovations.
• Define and prioritise product features and requirements based on customer needs, market trends, and business goals.
• Identify opportunities by working closely with Sales, Solutions and Customer Success.
• Use internal and external analysis to feed into the strategic direction of the product roadmap.
• Guide effective discovery of new initiatives, run agile workshops, and facilitate prioritisation conversations.
• Manage the end-to-end product development process, from ideation to launch.
• Develop appropriate planning, prioritisation, and delivery processes.
• Manage the product life cycle, including updates and enhancements.
• Conduct market research and competitive analysis.
• Gather and analyse customer feedback to inform product decisions.
• Monitor industry trends and emerging technologies.
• Communicate product strategy and progress to stakeholders.
• Build strong relationships with internal and external stakeholders.
• Define and track key performance indicators (KPIs) to measure product success.
• Implement A/B testing and other optimization techniques.
• Develop and execute go-to-market plans for product launches and updates.
• Collaborate with marketing, sales, and customer support teams.
• Create marketing collateral, sales training materials, and other support documentation.
• Train sales and support teams on product features and benefits.

Benefits

• Diverse, growing group of Paddlers across the globe.
• Transparent, collaborative, and respectful culture.
• Remote work flexibility with stylish hubs.
• Unlimited holidays and 4 months paid family leave regardless of gender.
• Investment in learning and personal development.
• Annual learning fund and regular internal and external training.

Company Description

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.

We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 6000 software sellers in 245 territories globally.