Program Specialist

MUST RESIDE IN CALIFORNIA

About JumpstartMD We've celebrated over a million pounds lost by our members—a number that's constantly ticking upwards—and have helped thousands of our members with hormone replacement therapy. Boasting 14 high‑end offices scattered across California—from Marin to Walnut Creek, and San Francisco to Redwood City, Burlingame, and beyond—we are on an expansion quest with exciting plans for more center openings on the horizon. Our team is a dedicated group of Clinicians, Health Coaches, and Member Care Coordinators, each passionately committed to arming our members with the knowledge, personal support, and proven science they need to unlock optimal health. Your Next Adventure: Support & Retention Specialist Reports to: New Member Team Manager / Director. Classification: Full‑time, non‑exempt. Schedule: Scheduled shifts are Tuesday through Saturday, with the following shift options: 10:00 AM – 6:00 PM, 11:00 AM – 7:00 PM, Saturday hours: 9:00 AM – 4:00 PM. Location: MUST RESIDE IN CALIFORNIA.

DUTIES & RESPONSIBILITIES

Lead Management & Response Monitor and manage a real‑time lead queue across all inbound channels: incoming calls, webforms, emails, voicemails, and texts. Manually add non‑webform leads (emails, voicemails, texts, calls) to the Salesforce lead queue promptly upon receipt. Respond to all leads according to the established priority order: incoming calls first, followed by scheduled consults, most recently created leads, leads with only one call attempt, and remaining leads (newest to oldest). Mark all call attempts as 'Called' in the lead queue to ensure accurate outreach history. Outreach & Follow‑Up Conduct outbound calls, texts, and emails across a structured follow‑up cadence of up to 12 contact attempts per lead. Transition leads with 6 or more unanswered attempts to a nurture sequence. Prioritize pending prospects for follow‑up once all new leads have been contacted. Respond to cancellations and no‑shows as soon as notification is received via email and work proactively to recover and reschedule the booking. Consultative Sales & Booking Conduct discovery conversations to understand each prospect's health goals, program interest (Weight Loss, Hormone Care, or both), and readiness. Educate prospects on JumpstartMD programs, medication options (GLP‑1 and non‑GLP‑1), clinician and health coach support model, and the clinical assessment process. Present appropriate program options (Signature, Essential, or Online) based on the prospect's needs and location. Confidently close to a scheduled consultation and collect the Clinical Assessment Fee at the time of booking. Follow up with all booked‑but‑not‑paid accounts to secure payment prior to the appointment. Tracking & Reporting Maintain accurate and up‑to‑date records for all leads, pending statuses, and loss reasons in Salesforce. Ensure all pending leads include a clear loss reason for team visibility. Participate in weekly and monthly KPI reviews including call volume, booking totals, pending lists, and consultation quality scoring. Complete consultation quality scorecards and engage in regular coaching sessions with the Manager/Director.

QUALIFICATIONS AND REQUIREMENTS

2+ years of experience in inside sales, consultative sales, customer success, or a high‑volume phone‑based role. Exceptional verbal communication skills with the ability to build rapport quickly and guide conversations with confidence. Strong organizational skills and ability to manage a high‑volume lead queue with competing priorities. Comfortable working in a metrics‑driven environment with daily, weekly, and monthly performance targets. Proficiency with CRM platforms (Salesforce experience strongly preferred). Ability to work independently and take accountability for individual results. Preferred Experience in healthcare, wellness, medical sales, or a membership‑based sales environment Familiarity with Dialpad or similar VoIP/call tracking platforms Experience with GLP‑1 medications, weight loss programs, or hormone therapy a plus Bilingual (English/Spanish) a plus Why JumpstartMD? Impact Lives: Be part of a team that’s transforming health, empowering individuals, and celebrating over a million pounds lost—and counting! Innovation at Its Best: Work in an environment that is rich in innovation, backed by cutting‑edge research, and personalized to perfection. Community and Connection: Join a tribe of passionate professionals in 14 locations, all committed to uplifting health and wellness. Grow with Us: With plans for geographical expansion soon, the sky's the limit for your career growth and personal development.

WHAT WE OFFER

Opportunity for Growth: Collaborate with a passionate team to scale a best‑in‑class medical weight management, health, and wellness program nationally. Competitive Compensation: Enjoy competitive pay reflecting your skills and contributions Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility at 25+ hours a week. Financial Security: Participate in a 401(k) plan with a company match, promoting long‑term financial well‑being. Time Off: Benefit from accrued paid time off to maintain a healthy work‑life balance. Wellness Support: Receive 4 annual paid wellness days to prioritize your health. Access free JSMD services (Weight Loss and Bio‑identical Hormone Therapy). Enjoy discounted JSMD Products (e.g., Vitamin Therapy, supplements, etc.) The Pay Range For This Role Is 28 - 33 USD per hour (Remote (California, US)) We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr JumpstartMD