Administrative Specialist

Position Description The Administrative Specialist is responsible for managing responsesto student and family inquiries directed to Jasper Central,supporting the administrative operations of the office, andreviewing payment and vendor activity. The incumbent is expected todevelop a thorough understanding of the student life cycle and aspecialized understanding of inquiry management and caseresolution, student account and financial aid processes, officeworkflow and records administration, vendor invoicing and contractactivity, and the system maintenance associated with theseadministrative functions. This individual will also be responsibleto work collaboratively across offices in resolving escalatedstudent and family issues. This is an in-person, on-campus, non-remoteposition. About Jasper Central: Jasper Central serves as a one-stop shop, bringing togetherrepresentatives from the Offices of Financial Aid, the Registrar,and Student Accounts and Bursar Services to provide comprehensivesupport throughout the student experience. Job Responsibilities Serve as a primary point of contact for student and familyinquiries received by Jasper Central by phone, email or otherdepartments Manage the inquiry queue to ensure timely, accurate, andconsistent responses, escalating complex or sensitive cases asappropriate Track inquiry volume, response times, and recurring issues, andreport trends and service metrics to the Director Draft and maintain response templates, knowledge base entries,and FAQs to support consistent student- and family-facingcommunication Provide administrative support for office operations, includingscheduling, correspondence, meeting materials, document management,and records retention Review vendor activity, including invoices, purchase orders,contracts, and payment records, and coordinate with the BusinessOffice on discrepancies Maintain student records in University systems, includingrecords related to inquiries, correspondence, and accountactivity Initiate, lead, and/or participate in special projects Other duties as assigned Requirements 1+ years' experience preferably in student services withinhigher education High School diploma or equivalent (GED) required Must have the ability to think critically and perform complextasks Demonstrated ability to provide exceptional customer serviceand effectively respond to inquiries from students, families, andother stakeholders Excellent communication and interpersonal skills, and theability to work cooperatively with co-workers are required Experience with student information, student account, orfinancial systems and proficiency with spreadsheets and reportingtools is preferred #J-18808-Ljbffr Manhattan University