Customer Service / Admin Assistant

Job Description

Job Description

Customer Service/Office Assistant needed for full-time temporary assignment with immediate interview and quick start expected to last 3+ months with potential to become permanent. Hours are 8am to 5pm M-F and starting pay rate is $25/hr. This is a great opportunity for a recent college grad or any experienced Customer Service/Admin professionals inbetween jobs that are readily available to start working. Join a team that works hard and likes ot have fun too!

1. Serve as the primary point of contact for customer inquiries via phone, email, and in-person interactions.
2. Provide prompt and courteous responses to customer questions, concerns, and requests for information regarding our products and services.
3. Coordinate with the sales team to schedule consultations, site visits, and installations according to customer preferences and availability.
4. Manage customer accounts, including processing orders, generating quotes, and maintaining accurate records of transactions and interactions.
5. Address and resolve customer complaints or issues in a timely and effective manner, escalating complex issues to the appropriate department when necessary.
6. Collaborate with other departments, such as sales, operations, and logistics, to ensure seamless communication and coordination throughout the customer lifecycle.
7. Conduct follow-up communication with customers to ensure satisfaction with our products and services and solicit feedback to identify areas for improvement.

Requirements:

1. High school diploma or equivalent
2. Previous experience in customer service, sales support, or related field.
3. Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
4. Strong problem-solving abilities and the ability to remain calm and composed under pressure.
5. Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
6. Ability to multitask and prioritize tasks in a fast-paced environment.
7. Willingness to learn and adapt to new technologies and procedures.
8. A commitment to providing exceptional customer service and exceeding customer expectations.

Raven Ridge is a full service recruiting organization based in NH. Our experienced recruiters know the local employment market and have relationships with premier employers throughout New England.

Company Description

Raven Ridge is a full service recruiting organization based in NH. Our experienced recruiters know the local employment market and have relationships with premier employers throughout New England.