Customer Service & Technical Support Specialist

Job Description

Job Description

Customer Service Representative

Location: Atlanta, GA (Fully remote upon training completion)

Pay: $20/hour

Shift: Flexibility required between 7am-8pm

What You'll Be Doing

• Provide customer service and technical support for company products and services.

• Troubleshoot and resolve issues through phone, email, and remote tools.

• Document all interactions accurately and follow up on unresolved matters.

• Collaborate with internal teams to identify solutions and maintain service standards.

• Educate customers on product use and best practices.

What We're Looking For

• Bachelors degree preferred.

• 2+ years of customer support experience.

  • Prior experience in a high-volume customer service and/or call center environment.

• Medical or clinical experience is a must.

• Ability to troubleshoot technical calls, such as providing mobile phone support, or troubleshooting equipment over the phone.

• Proficient with MS Office, Windows, SQL, and remote support tools.

• Salesforce experience a plus.

• Strong communication, problem-solving, and multitasking skills.

• Highly organized, detail-oriented, and customer-focused.

• Ability to explain technical concepts in clear, simple terms.

• Frequent sitting, typing, and phone communication throughout the workday.

• Ability to lift up to 20 lbs. occasionally.

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.