CX Knowledge & Operations Enablement Specialist
Metropolis Technologies
Metropolis Technologies in Nashville is seeking a CX Operations Enablement Specialist to translate and steward our knowledge ecosystem. You will tear down process friction, embed our Trust-First approach, and ensure frontline agents and AI tools have access to accurate, empathetic information. You’ll architect SOPs, maintain knowledge libraries, and drive First Contact Resolution by aligning with Operations, QA, Training, and AI Strategy, delivering localized assets for new locations and #J-18808-Ljbffr Metropolis Technologies
Vacancy posted 3 days ago
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$63k - $75k
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