Front Desk Coordinator

Front Desk Coordinator

Monmouth County, NJ | Full-Time

We are looking for a friendly, polished, and highly organized Front Desk Coordinator to join the team at Lombardi Plastic Surgery Center - a well-established, patient-centered practice where clinical excellence meets exceptional service. As the face of our practice, you will set the tone for every patient experience from the moment they walk through the door. This role offers genuine variety across scheduling, patient flow, billing support, and records management, all within a collaborative and professional environment.

KEY BENEFITS

• Health: Health, Dental, and Vision insurance + mental health and wellbeing support
• Retirement: 401(k) with company match
• Time Off: Paid time off and paid company holidays
• Perks: Premier pricing on retail and services, company-paid life insurance, various voluntary insurance options
• Education: Tuition reimbursement available
• Compensation Range: $20-$25 per hour

WHAT YOU'LL DO

• Provide a concierge level of service - making each encounter with our patients amazing
• Manage a multi-line phone system with professionalism and warmth
• Check patients in and out efficiently and accurately
• Collect payments for services rendered
• Complete data entry and scan documents into the electronic health record
• Confirm appointments and follow up on missed or cancelled appointments to reschedule patients
• Maintain HIPAA confidentiality at all times

WHAT WE'RE LOOKING FOR

Required

• Outstanding telephone etiquette and communication skills
• Substantial knowledge of general medical terminology; plastic surgery and med-spa terminology a plus
• Strong computer and organizational skills with the ability to manage multiple tasks simultaneously
• Well-organized with exceptional attention to detail
• Collaborative team player who treats patients and co-workers with respect
• Empathetic with patients' needs and concerns
• Highly dependable and professional
• Flexibility to work across all locations based on business needs

Preferred

• 3+ years of customer service experience
• 2+ years of medical terminology knowledge
• 3+ years of computer skills
• Electronic health record experience; Nextech EMR experience a plus

ABOUT US & LOCATION

Lombardi Plastic Surgery Center is a well-established, patient-centered practice in Monmouth County, NJ - conveniently located between New York City and Philadelphia, with easy highway and rail access. Our team blends clinical excellence with a genuine commitment to the patient experience, and we are proud to invest in the development of every team member who joins us.

Lombardi Plastic Surgery Center is an Equal Opportunity Employer. We do not discriminate in recruitment, hiring, training, or promotion on the basis of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition, disability, or any other legally protected status. Some benefits vary based on full-time vs. part-time status.