General Manager

JOIN WISE SONS:
Founded in San Francisco's Mission District, Wise Sons is California-inspired Jewish deli food with roots in tradition and an eye on the future, for Jews who like food and food lovers who like Jews. With five locations (for now...) and a presence at multiple farmer's markets, we are a nationally-recognized brand. We work hard to keep evolving, commit to quality, prioritize people and most importantly, be a mensch in every sense of the word.

SUMMARY:
We are seeking an experienced, energetic, results-driven, and customer-service focused hospitality professional for the General Manager position of our 24th Street Deli in the Mission -- our flagship Deli. This is a full-time salaried position, with benefits, that reports to the Senior GM. Deli hours of operation are 7AM-4PM M-F and 8AM-4PM Sat/Sun. Our General Manager must have the flexibility to work either the breakfast/lunch service or lunch/dinner service, based on business needs.

The General Manager assists the District Manager to ensure the overall performance of the Wise Sons Deli. Working closely with the Kitchen Manager or Kitchen Supervisor, our GM will manage the unit to deliver high-quality execution, meeting/exceeding all targeted PnL objectives, with a customer experience that fosters repeat visits. Taking a balanced approach, areas of focus include people, finances, and customer experience.

THE DETAILS:
Oversee day to day operations and manage all unit employees:
-- Maintain quality controls at every step - from prep to plate as well as in service from entry to exit
-- Interface with customers, working the floor as necessary
-- Create a warm, welcoming work environment and help cultivate company culture
-- Collaborate with the culinary team to ensure food quality, cleanliness, and consistency are maintained and safe food handling practices are followed
1. Ensure that every plate of food served is up to Wise Sons standards and speed of service is maintained
2. Ensure proper storage of all foodstuffs including proper cooling and holding temperatures, labeling and FIFO rotation
-- Monitor complaints and address concerns and feedback as necessary, respond to online review platforms
-- Assist in ensuring catering orders meet and exceed guest expectations through on-time fulfillment, working closely with the Catering team
-- Oversee cleanliness and organization of the restaurant utilizing open/close checklists to preserve the cleanliness of the unit including equipment maintenance and safety
-- Promote and train weekly specials and holiday menus
Financial management:
-- Help location to meet/exceed annual PnL objectives with a primary focus on top-line sales, productivity, and production management
-- As GM, work with the Kitchen Manager to maintain food and labor cost budgets, and order/inventory all products
-- Daily financial reporting, communications logs, and all HR related procedures
-- Payroll responsibilities, including timecard review, tip allocation
Team responsibilities:
-- Oversee all Deli employees, including but not limited to: scheduling and training of staff for efficient service; hiring, disciplining, and terminating employees while adhering to both Wise Sons policies and California labor law; monitoring and reporting staff breaks and hours; direct supervisor of front-of-house team
-- Assist in people development through goal setting, coaching, and feedback, working closely with the District Manager and HR
-- Foster a positive, team-oriented environment
-- Assist in ensuring the training objectives are in place for all employees, working closely with the District Manager

QUALITIES WE’RE LOOKING FOR:
-- Belief in and passion for Wise Sons Deli’s core values
-- Personal characteristics reflective of Wise Sons Deli: high-energy, action-oriented, self-motivated, positive and humble attitude, service-focused, flexible, fun-loving personality, and ethical with a high degree of integrity
-- Strong communication skills that engage people in a genuine, authentic way; Spanish language skills a plus
-- Ability to proactively connect to the team to drive behavior and results; a roll-up-your-sleeves mentality
-- Highly organized, able to multitask and easily adapt to change
-- A disciplined approach to priority setting with the ability to identify the root cause of opportunities and move quickly to improve performance
-- 1+ years of prior restaurant experience in managing and controlling PnL lines such as waste management, inventory, food cost, equipment cost and labor cost; multi-unit management experience preferred
-- Highly proficient in local and state Health Department sanitation/food safety codes & requirements.
-- Effective in dealing with internal and external customers, which requires high levels of patience, empathy and understanding
-- Flexible schedule, including weekend availability
-- Be able to reach, bend, stoop and frequently lift up to 50 pounds
-- Manager’s Food Handler Certificate, or ability to obtain one

PERKS WE OFFER YOU:
-- 100% paid Employee Medical Care
-- Access to Dental, Vision, Commuter Benefits, and 401k (with vested company match)
-- PTO and respect for work-life balance
-- Cell Phone Reimbursement
-- Free Bagels and Pastrami (shift meals + discounts)
-- A great opportunity for personal growth (we promote from within as much as possible)

Jewish cuisine represents the culmination of one people’s journey across different countries, cultures and time periods. Wise Sons honors that tradition through a dedication to hiring a diverse workforce to help usher in the latest chapter of that story here in California.

Wise Sons is an equal opportunity employer. Our zero-tolerance policy means that no form of unlawful discriminatory or harassing conduct towards any employee, client, customer, or vendor in our workplace will be tolerated.

We provide competitive compensation packages, inclusive of base pay, incentives, and benefits. The base salary range for this role is $75k-$80k. Actual compensation is influenced by a wide array of factors including but not limited to performance, level of experience, skills, professional certifications, and specific location.