Head of Customer Success

Owning the post-sale experience for strategic enterprise customers, the full-time Head of Customer Success will build and lead a high-performing team, set operational strategies, and ensure customer retention and expansion in a remote environment. Key responsibilities Own the Customer Success function with accountability for retention, revenue growth, and customer health Serve as the executive sponsor for top enterprise accounts, fostering relationships with key stakeholders Hire and develop a team of Customer Success Managers, creating scalable playbooks for customer engagement Required qualifications 10+ years in Customer Success or Account Management in a B2B SaaS or technology company, with 3+ years in a leadership role Preferred experience in logistics, freight, or supply chain management with large, multi-stakeholder accounts Proven track record of achieving retention and expansion targets for enterprise customers Experience in building Customer Success functions, including hiring and process design Strong executive presence with the ability to communicate effectively across all levels of an organization