ADMINISTRATIVE ASSISTANT 2

ATTORNEY GENERAL (DEPT OF LAW)

ADMINISTRATIVE ASSISTANT 2

Job Location: Address: 2005 N CENTRAL; PHOENIX, AZ 85004 Posting Details: Salary: $28,059 - $48,616 Grade: 15 Closing Date: Open Until Filled Job Summary: The Arizona Attorney General’s Office Civil Litigation Division/Consumer Protection & Advocacy Section is seeking an Administrative Assistant 2. This position will be responsible for processing consumer complaints received in the Consumer Information and Complaints Unit of the Consumer Protection and Advocacy Section of the Attorney General’s Office. This position is responsible for handling sensitive and confidential data entry. Responsible for compiling, inputting, generating and sending a variety of correspondence to consumers, businesses and various agencies; contacting businesses and consumers to obtain information relating to the consumer complaint; researching consumer and business addresses utilizing various internet research tools in order to obtain a response from the consumer and/or business. This position may also be responsible for reviewing consumer complaints, and/or business responses, and recommend steps for handling. This position is responsible for answering the public inquiry telephone line and speaking with English and Spanish speaking consumers who call for assistance; disseminating public information; responsible for reading computer screens and giving updates to consumers and businesses who contact our office. Position works in a team environment to accomplish job duties and goals. Regular attendance is required. Other duties as assigned. Remote Options: This position may be eligible for Remote Work three days a week. Job Duties: Updates any and all computer information regarding consumer complaints in database, and monitors system for accuracy. Responsible for timely entry and letter batch processing, opening of files, scanning and copying files. Generates letters, mailings, reports, and processes incoming mail. Answers public inquiry telephone line and speaks with general public who call for assistance and information. Initiates outbound calls to gather information, conduct follow-ups, and provide updates as needed. Knowledge, Skills & Abilities (KSAs): Knowledge Knowledge and understanding of policies and procedures as pertaining to confidentiality. Knowledge of principles, concepts, and practices performing administrative functions of a responsible nature. Working knowledge of computer databases and ability to update database. Working knowledge and understanding of word processing software. Knowledge of Arizona state rules and statutes regarding confidentiality and the role of the Arizona Attorney General's office. Skills Communication skills including active listening and asking appropriate questions. Interpersonal skills including effectively conveying information, sensitive to others feelings and avoiding gossip. Bilingual communications preferred but not required. Ability Ability to read computer screens and the ability to give updates to consumers and businesses who call as well as requiring some data entry. Ability to operate a telephone system to receive incoming calls and the ability to transfer calls. Ability to resolve consumer inquiries through referral. Ability to plan, organize and analyze a wide variety of administrative duties while adhering to the division and office priorities. Ability to communicate with the public in-person, over the telephone and in writing. Ability to make recommendations to the CIC Manager as necessary. Selective Preference(s): Three years responsible experience in an administrative position requiring skill in oral and written communication, initiative, judgment and independence in the performance of duties. Pre-Employment Requirements: All applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken into account. Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Attorney General's Office offers a comprehensive benefits package to include: Sick leave Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) Vacation with 10 paid holidays per year Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: • Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note, enrollment eligibility will become effective after 27 weeks of employment. Contact Us: If you have any questions, please feel free to contact Human Resources at View phone number on click.appcast.io or email us at View email address on click.appcast.io. During all phases of the selection process, people with a disability may request a reasonable accommodation by contacting the AG’s Human Resources Office at View phone number on click.appcast.io or via e-mail at View email address on click.appcast.io. The Arizona Office of the Attorney General does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation or age in its programs, activities or in its hiring and employment practices. The following division has been designated to handle inquiries regarding the non-discrimination policies: Operations Division, 2005 N. Central Ave., Phoenix, AZ 85004, Phone: View phone number on click.appcast.io, Fax: View phone number on click.appcast.io. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. #J-18808-Ljbffr AZ State Jobs