Court Administrative Assistant

JOB DESCRIPTION Position Title: Court Administrative Assistant Location: Phoenix, AZ 85003 - 100% Onsite Expected Duration of Project: Anticipated length of engagement: 2–3 month 1st shift / M-F / 8-5 Tentative Position Description Provides administrative support in a fast-paced, high-volume work environment that requires the ability to multi-task Uses strong organizational and communication skills to provide exemplary customer service, both internally and externally Ensures that the needs of the Court are met effectively Works with Judicial Officers and various other departments daily Delivers excellent customer service while answering a high volume of questions from internal and external customers by phone, email, and in person Explains legal filing procedures both at the counter and over the telephone Schedules hearings Assists the general public, law enforcement agents, attorneys, and their staff, and other employees with locating information, documents, and other related materials Performs a variety of case management functions, including reviewing case status reports, Cal-Acti, and researching cases Prepares and maintains statistical information Performs general clerical duties including but not limited to photocopying, scanning, faxing, mailing, and data entry Performs other duties and special projects as assigned Skills Required Knowledge of: Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Skill in: The use of computer applications including spreadsheets, databases, and word-processing software Written and verbal communication with others to convey information effectively Providing exemplary customer service The preparation of statistical reports Ability to: Learn policies, procedures, and guidelines established by the Court Respond courteously to the concerns of the public, attorneys, and employees Use effective time management skills to handle multiple tasks at one time Excel in a high-volume and time-sensitive work environment Establish and maintain effective working relationships with others Understand and accurately brief oral and written instructions Make sound decisions in accordance with regulations, policies, and procedures Work as a member of a team with minimal supervision Skills Preferred Time management and the ability to prioritize a variety of tasks and other specialized clerical support duties with frequent interruptions Data entry with a high degree of accuracy Attention to detail Experience Required Two (2) years of general clerical or administrative experience Post-secondary education may substitute for the experience requirement on a year-for-year basis Education Required High school diploma or GED Additional Information Working Conditions: Employee may need to communicate clearly Perceive details of objects that are close by Maintain various physical positions for extended periods (sitting, standing, or walking) Use hands for tasks such as typing, handling objects, or operating tools Reach with hands and arms Occasionally move or lift objects weighing up to 20 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform these functions