Senior Manager, Partnerships Strategy & Operations

Senior Manager, Partnerships Strategy & Operations

New York, NY; San Francisco, CA

Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It's hard to believe that it's 2026 and paying rent on time is expensive, inflexible, and difficult. We're here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the Role

Flex is seeking an ambitious, results-driven Senior Manager, Partnerships Strategy and Operations, to own the strategy, systems and insights that accelerate user adoption and growth across all of our partnership verticals. This role is ideal for a highly analytical problem solver, who can blend user conversion funnel strategy, experimentation, cross-functional mobilization and partner enablement. Reporting to the Senior Director of Strategic Partnerships, you'll play a critical role in driving growth across partners, developing a best-in-class partnership playbook and translating learnings into new vertical partnerships. This position offers a hybrid work environment.

This role is available to candidates working 2-3 days a week hybrid in either our NYC, SF, or Salt Lake City office. Candidates relocating to our hubs may be eligible for relocation assistance.

Key Responsibilities

Partner Growth Strategy

• Own user conversion funnel improvement across every stage of the user journey (from click to sign-up to transacting to repeat transactions)
• Build a comprehensive funnel strategy that outlines target KPIs, diagnostics, and key growth levers
• Define "what good looks like" for strategic partner user conversion funnels, drawing inspiration from other Flex channels and high-performing ecosystems outside of Flex
• Identify cross-partner and cross-vertical insights that drive scalable growth playbooks

Analytics, Insights & Experimentation

• Partner with Data & Insights to develop dashboards, frameworks, and tools that surface funnel health, trends, and risks
• Maintain a centralized repository of experiments, tests, results, and learnings across all partnership types
• Conduct root-cause analysis on funnel bottlenecks and develop actionable recommendations

Cross-Functional Leadership & Operational Excellence

• Collaborate closely with the Strategic Partnerships team to translate insights into high-impact initiatives and ensure strong execution with partners
• Partner with Product, Engineering, and Design to recommend and prioritize enhancements to partner-facing experiences
• Drive cross-functional alignment on partner growth objectives, operating rhythms, and accountability

Partner Enablement & Go-to-Market Support

• Develop scalable tools, playbooks, and best practices for partners to optimize activation and utilization
• Inform partner-facing collateral, communications, and training materials that drive funnel efficiency
• Support QBRs, MBRs, and partner discussions with data-driven insights and recommendations

Qualifications:

• 6–8+ years of experience in strategy, partnerships, business operations, revenue strategy, top-tier strategy consulting, or a similar analytical and cross-functional role
• Demonstrated success driving measurable growth through funnel optimization, experimentation, and data-driven strategy
• Strong analytical capabilities with experience in building models, dashboards, and insights used for strategic decision-making
• Exceptional cross-functional collaboration skills; able to guide teams toward clarity, alignment, and execution
• Excellent communication and presentation abilities; comfortable influencing senior stakeholders internally and externally
• Highly organized and detail-oriented, with the ability to manage multiple initiatives in a fast-paced environment
• Familiarity with BI tools, funnel analytics, and experimentation frameworks is a strong plus
• Bachelor's degree required

Flex takes a market-based approach to pay, and compensation may vary depending on your primary work location. Work locations are categorized into one of three tiers based on a cost of labor index for that geographic area. The successful candidate's on-target earning (OTE) pay will be commensurate with their experience, qualifications, and Flex's internal leveling guidelines and benchmarks.

• Tier A (NYC/SF/Seattle): $192,000 - $240,000
• Tier B (Austin, Washington D.C. Philadelphia, Los Angeles, San Diego, Chicago, Miami, Atlanta : $172,000 - $186,000
• Tier C (SLC/All Other States): $163,000 - $204,000

Life at Flex

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, Canada and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

Offices

Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.

Benefits

For full-time U.S. employees we offer:

• Competitive medical, dental, and vision
• Company equity
• 401(k) plan with company match
• Unlimited paid time off + 13 company paid holidays
• Parental leave
• Free Flex subscription

For full-time non-U.S. employees, we offer:

• Competitive compensation + company equity
• Unlimited PTO