Office Manager

Office Manager

The Office Manager oversees branch administrative operations, supervising and training staff while ensuring daily office functions run smoothly. This role partners with branch leadership and serves as an HR liaison, supporting onboarding, timekeeping, and employee relations. Responsibilities include coordinating office events, managing supplies, processing invoices and billing, overseeing revenue and accounts receivable activities, and collaborating cross-functionally. Success requires strong organization, communication, integrity, and the ability to thrive in a fast-paced office environment.

You will oversee all administrative operations for the branch, supervising and training administrative staff while distributing workloads to ensure daily operations run smoothly. As a key member of the branch management team, you will work closely with the Branch General Manager and Director of Operations, serve as the branch HR liaison, support onboarding, timekeeping, attendance tracking, and assist with employee relations and conflict resolution.

You will support day-to-day branch operations by auditing employee timesheets, monitoring PTO balances, coordinating office events and lunches, and managing office supply inventory, uniforms, equipment, and outbound shipments. You will also assist with branch facilities management and collaborate with Operations, Customer Service, Sales Support, Corporate teams, and Accounting to support staffing, succession planning, and associate programs.

You will manage branch billing and revenue processes by generating, receiving, auditing, and submitting vendor invoices and paperwork. Your responsibilities include posting and verifying branch revenue, rating shipments, auditing WPS paperwork, monitoring finals, updating reports, managing SIT processes, petty cash, and packing material sales, and ensuring all documentation is properly scanned and recorded in required systems.

To succeed in this role, you will demonstrate strong organizational, communication, and leadership skills while maintaining professionalism, confidentiality, and ethical standards. You will thrive in a fast-paced office environment, effectively prioritize tasks, leverage technology, assist with accounts receivable activities, and maintain strong working relationships with internal and external partners.

Qualifications and Skills:

Education/Work Experience

• Two years of college and/or equivalent experience.
• One to two years of general office experience, preferably in the moving and storage, commercial or logistics industries.
• One to three years of supervising and/or directing teams preferred.

Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations.
• Proficient with Microsoft Office Suite or related software.
• Adept regarding the use of technology.
• Understanding of business acumen.
• Ability to effectively develop and maintain working relationships with internal and external customers.
• Commitment to highest ethical practices.
• Thrives in a fast-paced office environment.

Essential Job Functions:

• Supervise, train, and support administrative staff to ensure smooth daily branch operations
• Serve as an integral member of the branch management team and partner with branch leadership
• Act as the branch HR liaison, supporting onboarding, timekeeping, attendance, PTO tracking, and employee relations
• Audit and verify employee timesheets and support conflict resolution as needed
• Coordinate office events, meetings, and lunches
• Manage office supply, uniform, equipment, and shipping inventories
• Collaborate with Operations, Customer Service, Sales Support, Corporate, and Accounting teams
• Receive, audit, and process vendor invoices and branch billing paperwork
• Post, verify, and monitor branch revenue across required systems
• Rate and audit shipment paperwork, including local, military, WPS, and international moves
• Monitor finals, SIT processes, and update required branch and corporate reports
• Assist with accounts receivable activities, collections, and set up of new accounts
• Manage petty cash and packing material sales
• Maintain accurate documentation and ensure proper scanning and recordkeeping
• Perform additional administrative and operational duties as assigned

About Hilldrup:

Hilldrup is one of the largest and most honored agency groups in the entire industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia and Florida. Comprised of over 500 employees, Hilldrup moves professionals, families and businesses domestically and internationally as well as provides logistics and workplace solutions services to meet the needs of its clients, which includes Fortune 100 companies, federal government agencies, universities and hospitals.

Among the over 500 employees at Hilldrup, it is not uncommon to meet someone who has been with the company 10, 20 or even 30 years. Hilldrup is an award-winning workplace where employees feel valued, are encouraged to grow professionally and are empowered to build lasting careers.

Our values are very important to the organization as they guide our employees and company in all that we do each day. Our values include Empowered Accountability, Uncompromised Integrity, Unwavering Commitment, Fearless Communication, Infectious Positivity, and Purposeful Agility.