Customer Success Manager
Pride RPO Private Limited
Get AI-powered advice on this job and more exclusive features. Job Title: Customer Success Manager ( Technology staff augmentation ) Location: Remote ( Must reside in the Chicagoland area) Travel: Local travel to client sites and occasional industry events About Cloud 9 Solutions At Cloud 9 Solutions, we’re committed to delivering innovative and impactful hiring solutions that empower our clients to thrive. We take pride in building meaningful partnerships and providing an exceptional customer experience. As we grow, we’re looking for a dedicated Customer Success Manager (CSM) to join our team. Role Overview As a Customer Success Manager , you will serve as the primary point of contact for our clients. You’ll be responsible for building strong relationships, understanding each client’s technology hiring needs , and continuing to grow our client base for technology staff augmentation . Key Objectives Build and nurture long-term relationships with key clients. Understand clients’ technology hiring needs and align Cloud 9’s services accordingly. Ensure high levels of satisfaction, engagement, and retention. Act as the voice of the customer internally by sharing feedback and advocating for client needs. Collaborate cross-functionally to deliver a seamless experience and successful candidate placements. Responsibilities Onboard new clients and guide them through the Cloud 9 Solutions staffing process. Maintain relationships with established clients and continue to guide them through the Cloud 9 Solutions staffing process. Conduct regular check-ins and business reviews with clients to assess progress and gather feedback. Support the fulfillment of the client's technology hiring needs by collaborating with recruitment teams. Serve as a bridge between clients and internal teams to ensure clear communication. Manage client escalation and ensure issues are resolved quickly and effectively. Attend local client meetings and relevant industry events. Required Qualifications 5+ years of experience in technology business development. Proven track record of client retention and successful onboarding of new clients requiring a partnership to fulfil technology staff augmentation needs. Strong communication, interpersonal, and customer relationship skills. Excellent problem-solving, critical-thinking, and organizational abilities. Must be located in the Chicago region Comfortable with local travel and attending in-person client meetings. Preferred Qualifications Familiarity with Applicant Tracking Systems (ATS). Experience using business development tools such as ZoomInfo. Skilled at handling client escalations with tact and professionalism. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Pride RPO Private Limited by 2x Sign in to set job alerts for “Customer Success Manager” roles. United States $70,000.00-$90,000.00 1 day ago United States $120,000.00-$140,000.00 2 weeks ago United States $100,000.00-$125,000.00 1 week ago United States $75,000.00-$105,000.00 2 days ago Los Angeles Metropolitan Area $90,000.00-$130,000.00 4 weeks ago United States $47,400.00-$65,400.00 1 week ago United States $76,000.00-$115,000.00 5 hours ago Customer Success Manager (East Coast/Central Time Zone) United States $125,000.00-$150,000.00 2 weeks ago United States $65,000.00-$75,000.00 1 month ago United States $120,000.00-$168,750.00 1 month ago United States $165,000.00-$190,000.00 4 days ago Senior Enterprise Customer Success Manager United States $65,000.00-$70,000.00 6 days ago United States $64,678.00-$72,000.00 17 hours ago New York, NY $90,000.00-$100,000.00 1 month ago United States $90,000.00-$125,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Pride RPO Private Limited
$110k - $138k
Make Your Mark: The Customer Success Manager (CSM) partners with Lead Account Managers to provide thought leadership and drive customers to integrate strategy, process, and technology to optimize the Office of the CFO. Using one standard success plan, CSMs execute the...SuggestedFull timeTemporary workWork at officeShift work3 days per weekBlackLine
New York, NY1 day ago$105k - $114k
Company DescriptionPlaytech is seeking a strategic and relationship-driven Customer Success Manager to support our U.S. Live Casino business. Based in Atlantic City, New Jersey, this role will serve as the primary U.S.-based partner for assigned B2B iGaming clients and...SuggestedPlaytech
Atlantic City, NJ1 day ago$80.1k - $157k
...financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com.We are looking for a Customer Success Manager (CSM) who operates as a consultant and strategic advisor in an...SuggestedTemporary workLocal areaYext
New York, NY1 day ago$102k - $138k
...for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about... ...the way the world works. The Customer Success Team is the trusted advisor for building... ...a Technical CSM, you’ll go beyond just managing accounts, and become the architect of digital...SuggestedWork at officeLocal areaRemote workVisa sponsorship- ...Customer Success Team Member Vendelux is building the category-defining platform for event marketing intelligence. Events are one of the... ...tailor solutions effectively. Create strategic plans for managing client relationships and develop clear and compelling business...SuggestedWork at office
$90k - $105k
...Account Management Team Opportunity The Account Management Team is at the forefront of building client relationships and driving revenue through enhancing clients' workflows. Customer Success will be a newly created function and extension of our AM team. They will...Summer workLocal areaFlexible hours$160k - $180k
New York / AtlantaDivisions - Customer Success /Full-Time /HybridWho are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every...Full timeLocal areaSmarsh
New York, NY1 day ago- Loxo, a USA-based, high-growth startup, seeks an experienced Customer Success Manager for a 100% remote role. You will own onboarding, adoption, and renewals, partnering with Sales, Product, Marketing, and Engineering to align product capabilities with customer goals....Remote job
- ...consistent use of Osmind's EHR and RCM services. Focus on customer happiness, retention, and proactive problem-solving to reduce... ...customer experience. Requirements: 3-5 years in customer success, account management, or implementation at a SaaS company. Direct experience...Remote jobFlexible hours
$115k - $150k
Customer Success Manager, West job at Vercel. Remote. About Vercel: Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson...Remote jobWork from homeFlexible hours- ...school district clients, ensuring their success with EverDriven's services. Drive account... ...and cross-sell opportunities while managing renewals and RFPs. Mitigate retention risks... ...of experience in business development or customer success. Strong interpersonal skills to...Remote jobTemporary workFlexible hours
- ...outcome-driven strategies that deliver measurable value and drive retention and expansion. Develop SMART goals collaboratively with customers, track progress rigorously, and demonstrate the quantified impact of the Conga platform on their business. Align closely with...Remote job
- ...-value, partnering with Implementation Specialist. Turn data into action, analyze customer program data, and influence cross-functionally. What You'll Bring: 3-5 years in Customer Success or related, ideally B2B SaaS. Proven track record in retention, renewals, GRR, NRR...Remote jobFlexible hours
- ...authentic videos that convert. We’re growing and looking for a Success Manager who’s confident, proactive, and thrives on helping clients... ...well‑being How to apply? Send your LinkedIn URL or CV to: Customer Success Team Lead Please answer this in your email: What kind...Remote job
- A leading benefits technology company is seeking a Customer Success Manager to oversee 30+ commercial and enterprise accounts. You will foster strong relationships to ensure client satisfaction and success by guiding customers in leveraging the product effectively. The...Remote jobFlexible hours
- BARNTOOLS is seeking an experienced Customer Success professional to own enterprise accounts and drive full post-sale lifecycle outcomes. You will lead deployments across large grower networks in the US and Canada, deliver training on BarnTalk hardware, app, and web portal...Remote job
- Continuously monitor and enhance the customer experience Proactively identify and address any issues or opportunities Client Management: Set and manage client expectations with detailed success plans Define scope, understand risks, and assign team members Strategic Partnership...Remote job
$115k - $150k
Vercel is seeking a Customer Success Manager to join their remote team in the United States. You will manage a portfolio of Enterprise customers, driving success through strong relationships and aligning Vercel's solutions with their business objectives. The ideal candidate...Remote jobFlexible hours$75k - $80k
...Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. We are looking for a Customer Success Manager to help customers successfully adopt and maximize value from Luminance’s enterprise LegalTech platform. This role is ideal...Luminance
New York, NYa month ago- ...high-trust experience for both property managers and renters. We’re growing fast – fueled... ...a data-backed product that allows our customers to make smarter, more predictable... ...Team The core function of the Customer Success team is to ensure our clients have a seamless...Full timeWork at officeRemote workWork visaFlexible hours3 days per week
Findigs
New York, NY25 days ago - ...practitioners, CMG has completed three successful fundraising rounds and is backed by a group... ...by 25 investment banks and 135 asset managers representing over $40 trillion in AUM. For... ...CMG is seeking a self-motivated Customer Success Manager (CSM) to join our dynamic...Work at officeRemote workFlexible hours
Capital Markets Gateway
New York, NYa month ago - ...and AI skills essential for 21st-century success. By providing practical, engaging learning... ...action, transparency, ownership, and customer focus. We are seeking individuals that thrive... ...you to apply! Responsibilities: Manage the customer lifecycle from onboarding to...Work from homeFlexible hours
DataCamp
New York, NYa month ago - ...re solving a huge challenge for product managers and developers - understanding the user... ...these teams complete visibility into their customer's experience using their web apps -... ...cases ~ Proven track record of managing successful cross-functional programs that drive customer...Work at officeVisa sponsorshipFlexible hours
LogRocket
New York, NY3 days ago - ...team coaching. Drive retention and sales through save strategies and product education. Qualifications: 5+ years in Customer Success, 2+ years managing support teams. Experience with global teams, QA programs, and KPIs like CSAT and SLA. Competitive salary, unlimited PTO...Remote job
$80k - $90k
Customer Success Manager - (Remote - US) Get AI-powered advice on this job and more exclusive features. Jobgether offers ALL remote jobs globally. We match you to roles where you're most likely to succeed and provide feedback on every application to help you learn. No...Remote jobFull timeFlexible hours$110k - $125k
...Trustpair is built for you. Learn more about how we use AI in our everyday work . About the role Trustpair is hiring a Customer Success Manager to join our US team and own a portfolio of enterprise customer accounts. As the main point of contact for your...Work at officeImmediate startWorldwide2 days per week3 days per weekTrustpair
New York, NY3 days ago- ...Job Description Job Description Azeus Systems Limited is looking for a Customer Success Manager to be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already...
Azeus Systems Limited
New York, NYa month ago $130k - $155k
...international team values creativity, collaboration, and technical excellence. What You Will Do thinkcell is hiring a Customer Success Manager for our North America Account Management team in NYC. This is a new, program-building role focused on creating deeper...Work at office3 days per weekthink-cell
New York, NY12 days ago$90k - $100k
...environment that encourages employees to collaborate and learn from each other, completely free of barriers. Your role: As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across...Temporary workWork experience placementWork at officeGlobal Relay
New York, NYa month ago$130k - $140k
...Job Description Job Description Customer Success Manager | NY, NY | (OTE): $130,000 - $140,000 | Full-Time (on-site) About the Company Equal Access is partnering with a well-established, fast-growing technology company transforming operations within the hospitality...Full timeContract workTemporary workWork at officeEqualAccess
New York, NYa month ago
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