Accounts Receivable Specialist

Accounts Receivable SpecialistThe Accounts Receivable Specialist is responsible for supporting the organization's revenue cycle by accurately processing payments, maintaining customer account balances, and managing collections activities. This role ensures timely application of cash, reconciliation of accounts, and resolution of billing discrepancies while delivering a high level of customer service to internal and external stakeholders.The position plays a critical role in maintaining cash flow, minimizing aged receivables, and ensuring financial accuracy in accordance with company policies and accounting standards.Essential FunctionsProcess and apply customer payments including lockbox, ACH/wire transfers, EDI, credit card, and other deposits with a high degree of accuracyReconcile accounts receivable balances and research/resolves discrepancies in a timely mannerPerform collections activities, including customer outreach via phone and email to follow up on outstanding invoicesMaintain accurate and complete customer account records within ERP/accounting systemsInvestigate and resolve payment variances, short pays, unapplied cash, and customer disputesCollaborate with internal departments (Sales, Operations, Billing) to resolve invoice and payment issuesPrepare and distribute daily, weekly, and monthly A/R aging and cash application reportsEnsure compliance with internal controls, financial policies, and audit requirementsMonitor aging reports and escalate delinquent accounts as appropriateSupport month-end close activities related to accounts receivableMaintain documentation and audit trail for all transactions and adjustmentsProvide excellent customer service and act as a liaison between customers and the company regarding billing and payment inquiriesEducation & Essential QualificationsHigh school diploma or equivalent requiredBasic understanding of accounting principles, including debits and creditsStrong attention to detail with ability to process high volumes of transactions accuratelyExcellent organizational skills and ability to prioritize workload in a fast-paced environmentStrong written and verbal communication skillsDemonstrated problem-solving and analytical skillsAbility to maintain professionalism when handling sensitive or escalated customer interactionsProficiency in Microsoft Office, particularly ExcelPreferred Qualifications1+ year of accounts receivable, cash application, or collections experience preferredExperience with ERP/accounting systems (e.g., CCMS or similar)Prior experience in collections or dispute resolutionExperience in a multi-location or service-based organizationIntermediate Excel skills (pivot tables, lookups, basic formulas)Work EnvironmentThis role primarily operates in an office environment and requires prolonged periods of sitting, working on a computer, and communicating via phone and email. The position may require occasional standing, walking, and use of standard office equipment.The noise level is typically moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.The anticipated hourly range for this position is $23.00 – $24.00 and includes benefits such as the following:Health, Dental and Vision insuranceWellness ProgramFlexible Spending AccountsLife InsuranceLong-Term DisabilityEmployee Assistance ProgramTuition Reimbursement