Key Accounts Manager

For our client, we are seeking a Key Accounts Manager to join the team of a leader in the Information Technology space. This role will oversee a portfolio of strategic national accounts, with a focus on retention, growth, and long-term customer satisfaction. You will act as the primary relationship owner for accounts in the Collision and Mechanical segments, partnering closely with internal teams to strengthen engagement and resolve issues. The position is centered on subscription renewals, account health, and identifying opportunities to expand customer value through upsell and cross-sell activity. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $100,000 – $120,000 annually Responsibilities Manage and retain a portfolio of strategic national accounts Serve as the primary contact for assigned accounts in the Collision and Mechanical segments Build and maintain strong relationships with key stakeholders Monitor account health and execute strategies to meet retention goals Identify growth opportunities and develop account growth plans Support customers in adopting new SaaS features and best practices Collaborate with internal teams to resolve issues and drive engagement Qualifications 3+ years in account management or customer success, ideally in automotive Collision and Mechanical sectors Experience with SaaS products, particularly in subscriptions and renewals Proven track record in retention-focused roles with measurable success in reducing churn Ability to identify and capitalize on upsell and cross-sell opportunities Proficient in Microsoft 365 for reporting and communication tasks Familiarity with AI-enabled platforms or analytics tools is advantageous Experience supporting trade shows or industry events Benefits Competitive base salary with performance-based incentives Comprehensive health, dental, vision, and retirement plans Opportunities for professional development and career advancement Collaborative culture that emphasizes innovation and accountability Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs. #J-18808-Ljbffr Ladders