Key Account Manager
OpenTable
Key Account Manager
The Key Account Manager plays a crucial role in supporting a curated portfolio of strategically important, high-visibility restaurant partners. In this specialized role, you will apply a high-touch, tailored support model to protect and grow these valuable partnerships through exceptional customer care and thoughtful problem-solving. By acting as a trusted advisor and operational partner, you will ensure these influential restaurants maximize their value and achieve long-term success on the platform. You will also collaborate cross-functionally to champion bespoke operational needs and elevate the overall partner experience.
This position is based in New York City and requires regular local travel.
Responsibilities
- Serve as a strategic advisor for a curated portfolio of critical accounts, developing customized retention and growth strategies aligned with each partner's operational goals.
- Establish a proactive account-management cadence, delivering customized business reviews and actionable recommendations based on data-driven insights.
- Act as an expert consultant on product solutions, conducting audits to optimize platform usage and supporting strategic partnership initiatives.
- Guide complex onboarding for new accounts and coordinate cross-functional support during high-priority launches and transitions.
- Translate partner feedback and field insights into actionable recommendations for internal stakeholders, serving as the structured voice of the customer.
- Drive operational excellence by maintaining accurate documentation, contributing to scalable workflows, and representing the brand professionally during market visits.
Minimum Qualifications
- 3+ years of experience in account management, hospitality, restaurant operations, or a closely related field.
- Proven ability to build strong strategic relationships, provide consultative guidance, and communicate effectively with executive-level stakeholders.
- Demonstrated analytical skills with the ability to interpret data and metrics to identify trends, shape strategy, and measure impact.
- Excellent organizational, communication, and presentation skills suited for adapting messaging across various audiences.
- Must be based in New York City metro with the ability to travel domestically up to 60% for in-person customer meetings, territory mapping, and industry networking events.
Preferred Qualifications
- Experience managing high-profile, high-touch, or complex multi-stakeholder accounts.
- Deep knowledge of hospitality culture, competitive market dynamics, and the operational workflows of influential restaurants.
- Familiarity with hospitality tools, customer relationship management (CRM) systems, and related platform capabilities.
- Proven success collaborating with cross-functional teams such as Sales, Marketing, Product, and Onboarding.
- Proficiency with enterprise software (e.g., Salesforce, Google Workspace) and comfort using modern workflow efficiency tools.
Vacancy posted 1 day ago
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