Sr. Manager of People Operations

Senior Manager, People Operations Pindrop is looking for a Senior Manager of People Operations to design, govern, and continuously improve the processes, workflows, and standards that power employee lifecycle and payroll/benefits operations across a growing workforce. Responsibilities Own the design, standardization, and continuous improvement of global onboarding, offboarding, and employee lifecycle workflow processes for employees and contractors. Build and maintain process documentation, SOPs, and operational standards, ensuring version control and accessibility. Identify and prioritize automation opportunities within People Ops workflows, partnering with the UKG Ready Specialist and cross‑functional stakeholders; evaluate and recommend practical uses of AI and automation with governance, privacy, and compliance controls. Partner with HRBPs, functional leaders, and the UKG system specialist to align processes with business needs and enforce consistent execution organization‑wide. Ensure processes are built for scale, designed to support a 500‑person organization while we are at 325. Partner closely with the Payroll & Benefits Manager to ensure accurate data flow into payroll and benefits systems and provide escalation support for critical payroll or benefits issues. Support annual benefits renewals, vendor negotiations, and plan design improvements in collaboration with the Sr. Director. Partner with Finance and leadership on cost transparency and vendor performance reporting. Establish and enforce process standards across the People Operations team, providing day‑to‑day operational leadership and guidance. Act as an escalation point for system and process‑related issues, resolving problems before they reach the Sr. Director. Develop and maintain operational coverage models, documentation, and cross‑training plans to improve business continuity across People Operations. Support company‑wide initiatives requiring People Ops execution, such as M&A activity, compensation cycles, workforce reductions, and audits. Build and maintain People Ops dashboards and reporting, partner with the UKG Ready Specialist to maintain accurate reporting infrastructure and ensure EEO‑1, I‑9, and other regulatory filings are accurate and on time. Maintain employee file compliance standards across paper and digital records. Serve as the operational leader of the function in the absence of the Sr. Director, ensuring continuity of critical People Ops processes and stakeholder support. Build documented knowledge transfer across all functions the Sr. Director currently owns, reducing single points of failure and growing into increasing scope as the function matures. Qualifications 7+ years of experience in People Operations, HR Operations, or a closely related role at a technology company. Demonstrated experience owning employee lifecycle processes end‑to‑end with documented SOPs. Operational ownership of an HRIS platform with responsibility for data quality, process execution, and compliance; experience with UKG, Workday, HiBob, ADP, Paylocity, or similar. Experience supporting payroll and benefits operations, including internal controls and data flow between HR and payroll systems. Track record of cross‑functional partnership with Finance, IT, Legal, and Security on HR compliance, systems, and process initiatives. Experience building and maintaining HR reporting and dashboards with a data integrity mindset. Working knowledge of federal and state HR compliance: I‑9, EEO‑1, FMLA, multi‑state employment law. Preferred Experience Experience at a high‑growth SaaS or AI‑native company where the pace of change outstrips process documentation. Experience with HRIS implementation or migration; owned evaluation, rollout, or transition of an enterprise HR system. Experience supporting M&A activity from a People Ops perspective, including system integration, org restructuring, headcount reconciliation. Familiarity with UKG Ready architecture, module structure, and configuration approach. Experience managing a small team or providing operational leadership to HR coordinators and specialists. HR certification: PHR, SPHR, SHRM‑CP, or SHRM‑SCP. Compensation US Base Pay Range: $130,000 USD – $150,000 USD. Equal Opportunity Employer We are an equal‑opportunity employer and encourage candidates from diverse backgrounds to apply. All qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital or veteran status. #J-18808-Ljbffr