Test Center Adminstrator(TCA)

Job Description

Job Description

Test Center Administrator (TCA)

Quantum Quest Testing Center – Worcester. MA  

$15.00 - $17.00 an hour

Job Description  

Looking for part time employee to provide assistance with the administration and proctoring of professional computerized exams to candidates at the Quantum Quest Testing Center, Worcester, Massachusetts.  

Roles and Responsibilities:

• Greet examinees and verify identification. Perform required security checks including the use of security wands.  
• Explain exam process, ask examinees to place all personal belongings in a personal locker. Direct examinees to assigned seat, help examinees begin the exam, monitor examinees, and provide technical assistance during examination time.
• Continuously monitor candidates as they complete exams. Report and/or resolve candidate issues with urgency
• Ensure every candidate receives a fair and comfortable testing experience
• Perform daily Testing Center opening and closing procedures. Perform basic technical support to fix issues related to the technology within the Testing Center.
• Understand testing requirements for exam sponsor and perform quality and security checks of all exams prior to examination time. Ensure any special instructions/materials, etc. for exams are followed/available.
• Maintain clean and safe Testing Center environment. This includes daily reorganization of the room and coordinating proper cleaning requirements with the cleaning service.
• Able to pass training and testing necessary for test administrator. 
• Ability to be flexible with scheduling and days of operations

  Qualifications and Experience:

• Candidate must be open to flexible scheduling. This is a part-time position and will remain 20 hours per week, with an expectation to work more hours if needed.
• Ability to communicate professionally and effectively with candidates and coworkers. Should be able to write detailed and accurate reports and correspondence.
• High school diploma or equivalent required. Customer service experiences are preferred
• Must be 18 years and above. 
• Familiar with Microsoft Windows-based computer and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)
• Must be able to bend, stoop, and lift. Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Pay:  $15:00 to $17.00 per hour (approximately 20 to 25 hours per week).

Working Days/Hours of the week:  

• Monday to Sunday from 8:00 AM to 6:00 PM