Customer Service & Administrative Specialist

HQ is in Seattle's Georgetown neighborhood About the Role TheCustomer ServiceSpecialistprovidesquality customer service and administrative support totheLeadership team atEighth Generation’sheadquarters,interacting at all levelswithstaff,artists, and customers.At Eighth Generation, we believe business can be a platform for cultural empowerment, ethical collaboration, and authentic Native representation. Our team values accountability, creativity, respect, and community. We’re looking for someone who is excited to contribute to a mission-driven company while helping create an efficient and positive environment. Applicants of all backgrounds are encouraged to apply. Providesdailyadministrativesupportto executive team includingdata entry,draftingcorrespondenceorother communications as directed by leadership,printing,scanning,mailing,maintainingrecords andfilingsystemsetc. Provides daily phone coverage at the Headquarters for all staff, inquiries, and customer questions Assesses priorities and competing demands and adjusts allocation of time and resources to increase efficiency and effectiveness Managesappointment scheduling,coordinatingmeetinglogistics,andarrangesaccommodations and travel for Staff and Artists as needed, and coordinates food and catering orders for staff, artists, meetings, and other company events Processes and distributes incoming communications(viamail, email, phone, etc.) Participatesin daily communications with customers via phone and email, and workswith internal team to coordinateappropriate responsesto resolve issues or customer questions Work collaboratively withthe Creative Director,Wholesale,Warehouse, Shipping,andMarketing staff as needed to ensuretimelyandhigh-qualitycustomer service Maintain good working order of alloffice equipment and machines, includingordering supplies for the office orscheduling service visits and/orperformingperiodic maintenanceas needed Assistleadership in hostingvisitors, important guests,and leading tour groupsat theEighth GenerationHQ Exercises discretion and integrity with highly confidential & sensitive information Assistwith organizingand planningforspecial events,speaking engagements, public appearances,or other internal events as needed Performadditionalduties, projects,and responsibilities as assigned in support of departmental and organizational needs QualificationsRequired(Knowledge, Skills, and Abilities) High School Diploma Required Excellent written and verbal communication skills 1+Administrativeor Customer Serviceor front-facingexperience preferred Computerproficiency, experienceworking inWord, Excel, and Outlook. Proficiencyin operating standard office technology and equipment, including phones, computers, printers, scanners, and related systems Strong awareness of the Native experience; personal experience withIndigenous and tribal communities preferred Ability to communicate effectively about Eighth Generation values,businesspracticesand processes with all levels of internal and external contacts Extremely detail-oriented and organized,withtheability to bring tasks through to completion Maintain a positive attitude and willingness to work with all team members, artists,and customers Ability to exercise discretionconcerning confidential or sensitive information Ability to pass a background check Physical Demands & Work Environment May involve walking,moving, talking, hearing, reaching, grabbing,and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus.Mayinvolve lifting at least 30 lbs. 401 (k) Retirement Plan with employer matching contributions Health, Dental, and Vision insurance (including a fully employer-paidoption) Three weeks of paid vacation annually Paid Holidays Generous Employee Discount on Eighth Generation products Note: All duties and responsibilities are essential functions and requirements and are subject topossible modificationtoreasonably accommodateindividuals with disabilities. This company is an equal opportunity employer and a drug-free workplace. #J-18808-Ljbffr