Implementation Project Management Coordinator

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment.  *This role is fully remote but candidates must reside in the US and be available to work mostly EST hours.

Summary of Role 

TeamBuilder is seeking an early-career Implementation Project Management Coordinator to support the execution of client implementations and ensure operational excellence across our PMO. 

In this role, you will work closely with a Project Manager to support the day-to-day execution of implementations. You will own project administration, coordination, and follow-through across multiple client engagements, ensuring nothing falls through the cracks. 

Over time, this role is designed to evolve from project support → partial ownership → full ownership of smaller implementations, with a structured development path into a full Project Manager role. 

Key Responsibilities 

Project Execution & Administration (Primary Focus) 

You will own the operational backbone of implementation projects: 

• Maintain and manage project plans in Asana (milestones, tasks, dependencies) 

• Prepare meeting agendas, capture notes, and distribute recaps 

• Track action items and ensure timely follow-up across stakeholders 

• Maintain RAID logs (risks, issues, actions, dependencies) 

• Prepare status reports and internal updates 

• Ensure documentation is complete, accurate, and up to date 

Client Coordination & Follow-Through 

You will help ensure clients stay on track and engaged: 

• Coordinate client-facing follow-ups and next steps 

• Track outstanding deliverables and proactively follow up 

• Support training logistics and completion tracking 

• Maintain client-facing documentation and timelines 

• Draft client communications and status updates 

Implementation Support & Readiness  

You will support the PM in keeping projects moving forward: 

• Monitor project health, risks, and timelines 

• Compile risks and support mitigation planning 

• Assist with internal coordination across data, product, and CS teams 

• Support end-user rollout readiness and communication 

Growth into Project Ownership 

This role is designed with a clear progression path: 

• 0–3 months: 
  Learn TeamBuilder implementation processes; fully own admin, tracking, and coordination 

• 3–6 months: 
  Begin leading portions of implementations (workstreams, smaller clients, or phases) 

• 6–12 months: 
  Progress to independently owning smaller implementations end-to-end 

• 12+ months: 
  Take on more complex projects with increasing autonomy 

How You’ll Work 

• Partner closely with a PM who will provide guidance, mentorship, and oversight 

• Enable the PM to focus on strategic implementation leadership, client alignment, and risk management by owning execution detail 

• Operate with a high level of accountability in a fast-paced, evolving environment 

Ideal Experience and Background 

Experience 

~1–3 years of experience in:  

• SaaS implementation, onboarding, customer success, or project coordination 
• Healthcare or healthcare technology strongly preferred 

Core Skills 

• Strong organizational and execution skills (high attention to detail) 

• Ability to manage multiple priorities and follow through consistently 

• Comfortable with ambiguity and evolving processes; can operate with autonomy.

• Strong written and verbal communication skills the enable the team/client to be informed throughout the implementation and that expectations and timelines are clearly defined.

• Ability to interact professionally and connect personally in a professional environment with external clients 

Mindset 

• Highly accountable—does not drop tasks or miss follow-ups 

• Proactive—anticipates needs and removes friction 

• Coachable and eager to grow into a PM role 

• Balances detail-orientation with understanding of broader goals 

• Contributes to strong team culture 

Additional Information 

• Job Type: Full-time, Exempt, Remote, Travel Required (Must be in US and able to work EST hours).
• Compensation: Competitive including paid time off, medical benefits, and the potential for an annual performance bonus, and/or equity 
• ​​​​​​​Culture - We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success. We like to have fun together and support each other too!