Account Support Associate

MiDOG is seeking a motivated and customer-focused Account Management Associate to help expand adoption of our innovative Next-Generation Sequencing (NGS) diagnostic solutions for veterinary medicine. Reporting to the CEO, this role is responsible for developing long-term customer relationships, supporting new and existing accounts, identifying growth opportunities, and serving as a trusted advisor to veterinary professionals. The ideal candidate combines scientific curiosity with exceptional communication skills and a passion for helping customers improve patient outcomes through advanced diagnostics. This individual will work cross-functionally with Sales, Marketing, Product, and Scientific teams to deliver an outstanding customer experience while contributing to MiDOG's continued growth. Essential Duties and Responsibilities: Build and maintain strong relationships with veterinary clinics, hospitals, universities, and strategic partners. Serve as the primary point of contact for assigned customer accounts throughout the customer lifecycle. Generate qualified sales opportunities through networking, referrals, marketing campaigns, and customer engagement. Educate customers on MiDOG's NGS-based diagnostic solutions and their clinical applications. Develop expertise in MiDOG's diagnostic portfolio and effectively position our solutions against competitive offerings. Conduct virtual and in-person product demonstrations, educational presentations, and training sessions. Collaborate with Marketing and Business Development to identify new markets and growth opportunities. Partner with Product Development and Scientific teams by providing customer insights and market feedback. Interface with the Customer Support team to understand customer inquiries, technical challenges, and common support trends, ensuring a seamless customer experience and identifying opportunities for account growth. Maintain accurate customer records, activities, and pipeline information within CRM systems (HubSpot, NetSuite). Monitor customer satisfaction, proactively address concerns, and identify opportunities for account expansion. Analyze customer trends and prepare account reports to support business planning. Stay informed on developments in veterinary diagnostics, infectious disease testing, and industry trends. Represent MiDOG at industry conferences, trade shows, and customer events as needed. Qualifications: Preferred Qualifications Bachelor's degree in Biology, Microbiology, Veterinary Science, Animal Science, Life Sciences, or related field. 2–4+ years of experience in Account Management, Customer Success, Technical Sales, or Business Development. Experience in veterinary diagnostics, biotechnology, life sciences, pharmaceuticals, or healthcare preferred. Excellent verbal, written, and presentation skills. Ability to communicate complex scientific concepts to diverse audiences. Strong organizational skills with the ability to manage multiple priorities. Self-motivated, proactive, and results-oriented. Experience with CRM systems (NetSuite, Salesforce, Monday.com, HubSpot, or similar) preferred. Willingness to travel up to 20–30% as needed. Success in this role includes: Growing revenue within assigned accounts. Achieving customer retention and satisfaction goals. Increasing adoption of MiDOG diagnostic testing. Developing strategic relationships with key veterinary customers. Maintaining accurate CRM documentation and account activity. Providing actionable market intelligence to support product innovation. At MiDOG, you'll help transform veterinary infectious disease diagnostics through cutting-edge genomic technology. As a growing organization backed by Zymo Research, you'll have the opportunity to work alongside scientific innovators, influence product development, and make a meaningful impact on animal health while building your career in a fast-growing biotechnology company. About Us: Founded in 2019 , MiDOG is a veterinary diagnostics company and a subsidiary of Zymo Research dedicated to advancing infectious disease diagnostics through Next-Generation Sequencing (NGS). Our innovative All-in-One Test provides veterinarians with rapid, comprehensive pathogen identification and antimicrobial resistance insights to support more informed treatment decisions. At MiDOG, we're passionate about improving animal health through scientific innovation, exceptional customer service, and strong partnerships with the veterinary community. Compensation, Benefits, and Perks: The estimated base compensation range for this position is $70,000-$75,000 at the time of posting. Actual compensation details will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. Zymo Research also offers competitive benefits and perks including: Medical, Dental, Vision, and Life Insurance Coverages EAP Sessions Generous 401(K) with matching Employee Referral Bonus Complimentary fruit, snacks, and beverages Complimentary catered lunches on Thursdays Cell phone stipend Equal Employment Opportunity Employer: MiDOG welcomes candidates of all backgrounds. These include sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, gender, gender identity, gender expression, physical & mental disability, medical condition, genetic information, military and veteran status, or any other protected status as defined by federal, state, or local law. We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at Yes, I Have A Disability, Or Have A History/Record Of Having A Disability No, I Don’t Have A Disability, Or A History/Record Of Having A Disability I Don’t Wish To Answer #J-18808-Ljbffr