Business Development Representative

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Position Overview The Business Development Representative (BDR) is a pivotal role responsible for driving high‑quality pipeline growth through a blend of inbound and outbound efforts. This role works closely with Account Executives to strategically target accounts, qualify leads, and create new opportunities. A proactive mindset, a customer‑centric approach, and adaptability to modern sales tools and techniques are essential. Key Responsibilities Lead Qualification & Nurturing: Build strong rapport with prospects by providing valuable resources such as webinars, white papers, and blog content. Qualify inbound and outbound leads using modern frameworks and assess fit based on business needs. Outbound Prospecting: Conduct targeted outreach using intent data, account intelligence, and multi‑channel engagement strategies (cold calling, email, LinkedIn). All outreach should be highly personalized, leveraging company insights and intent data. Collaboration with Account Executives: Partner on account planning, leveraging shared insights to identify high‑potential opportunities for both customer and prospect accounts. Prioritize developing comprehensive Account Profiles to support effective research. Inbound Lead Management: Respond promptly to inbound inquiries, ensuring excellent initial engagement to convert them into qualified opportunities. Database & CRM Management: Maintain Salesforce and lead management platforms with precision, ensuring data accuracy and completeness. Expand contact lists with key personas and decision‑makers using advanced research tools. Social Selling & Digital Engagement: Leverage social media platforms for prospecting, networking, and nurturing relationships. Create and share engaging content to build credibility and trust. Continuous Improvement: Monitor and analyze outreach performance metrics, iterating to improve conversion rates. Stay up to date on industry trends, tools, and competitor activities to refine prospecting strategies. Required Qualifications 1+ years of experience in B2B technology sales. Strong written, verbal, and presentation skills with the ability to connect with diverse audiences. Proactive in uncovering prospect pain points and aligning solutions to needs. Thrives in a fast‑paced, changing environment with the ability to prioritize effectively. Comfortable using CRM tools (Salesforce) and lead management platforms such as Outreach and Salesloft. Skilled at managing multiple priorities while maintaining attention to detail. Experience working in cross‑functional and distributed teams. Preferred Qualifications Experience in the Healthcare Industry. Familiarity with advanced prospecting tools such as 6Sense and LinkedIn Sales Navigator. Experience with social selling and video prospecting. Familiarity with qualification frameworks like BANT, MEDDPIC, or similar. Aspirations for career growth, viewing the BDR role as a stepping stone. Willingness to travel occasionally for events or trade shows (≈once per quarter). What Success Looks Like Consistently meets or exceeds quarterly targets and goals. Develops deep, value‑driven relationships with prospects and stakeholders. Drives measurable impact by converting leads into opportunities aligned with sales objectives. Collaborates and builds relationships with the sales team, with regular weekly alignment on prospecting strategies. Compensation Base salary: $48,600.00 – $85,400.00, with potential commission or performance‑based bonus opportunities. Benefits Medical, Dental, and Vision Insurance. Telehealth coverage. Flexible work schedules and work‑from‑home opportunities. Development and career growth opportunities. Open Time Off in addition to 10 paid holidays. 401(k) matching program. Adoption assistance. Fertility treatments. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, please contact us at View email address on click.appcast.io. A response is expected within 24–48 hours. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military or veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr