Research IT Tech Support

Posting Details

Posting Details


Requisition Number
S3124


Position Number
998389


Position Classification Title
Technology Support Analyst


Functional Title
Research IT Tech Support


Position Type
Staff


University Information


Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit


Enterprise Research Technology's primary purpose is to empower research, innovation, and community-engaged scholarship by delivering secure, compliant, and researcher-centered technology services that scale with UNCG's Research growth. This include direct support of the 20 departments and centers that report to the VC of Research and auxiliary support of Research projects across UNCG. Enterprise Research Technology manages research computing enablement (HPC facilitation), research technology consultation, enterprise-aligned research storage, and research data lifecycle support, along with governance participation through committee representation to ensure services remain responsive to evolving research and community needs.

Position Summary


This position serves as the Information Technology Support Analyst for the Division of Research and Engagement which in turn supports the IT functions of all departments, centers, institutes and communities within DORE as well as other research related projects across the UNCG campus and remote Research centers. This position will support hardware, software and

networking needs in the research area, maintain inventory listings for DORE, and work with a variety of clients to resolve IT problems.

Minimum Qualifications


An Associate's degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role: or a Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role: or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience.

• Journey level requires an additional one (1) year of experience
• Advanced level requires an additional two (2) years of experience

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications

Alternate Option


If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

Recruitment Range
$47,379 - $55,613


Org #-Department
Info Technology Services - 23101


Work Hours of Position
8 a.m - 5 p.m., M-F


Number of Months per Year
12


Posting Requirements

Job Family
Information Technology


Career Banded Title
Technology Support Analyst


Open Date
05/20/2026


Close Date
06/05/2026


FTE
1.000


FLSA
Non-Exempt


If other, please indicate

If time-limited, please specify end date for appointment.

Salary Grade Equivalency
70