Front Office Assistant

Job Summary

8 Hearts Health & Wellness is an integrative medical clinic located to the Tigard Triangle in Southwest Portland. We offer a wide range of services including: specialized Naturopathic Medicine, Acupuncture, SIBO Breath Testing, Heidelberg pH Testing, Hormone management, and Structural Integration.

We are currently seeking a Part-Time Front Office Assistant with a positive personality and the ability to work in an often fast-paced environment. The capacity to multi-task, prioritize, and work well under pressure while contributing to overall patient care is essential. The Front Office Assistant will work alongside and report to our Front Office Coordinator. This position has the potential for continued growth for the right person.

Responsibilities and Duties

• Provide professional service to all 8 Hearts patients and support to 8 Hearts practitioners
• Ensure all patients are warmly greeted and welcomed to the clinic
• Keep front office and waiting room clean and well-organized for our patients
• Answer all phone calls and follow up on emails and voicemails in a timely manner
• Clearly communicate and explain the various services provided at 8 Hearts in a manner that generates interest and leads to scheduling with an 8 Hearts practitioner
• Assist practitioners in the checkout process: scheduling appointments, coordinating lab information, dispensing appropriate supplements, and taking payment for insurance or cash pay
• Order and co-manage inventory levels and patient supplement needs
• Support the overall vision and mission of 8 Hearts in all aspects of the position

Qualifications and Skills

• Experience working in a Naturopathic medical office preferred, or comparable medical environment
• Knowledge and interest in Naturopathic modalities and other services provided by 8 Hearts
• Understanding of basic medical terminology, including: conditions, diagnoses, HIPPA, labs, and supplements
• Ability to interpret and understand insurance medical plans and benefits
• Ability to quickly problem-solve and offer the best solutions
• Excellent verbal and written communication skills, with proficient knowledge of medical office technology including: Electronic Health Records, eFax, scanning, and Microsoft Office.