Customer Experience Specialist

Job Description

Job Description

Benefits:

• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

Exciting fun opportunity

• A position at British Swim School is more than just a job, it is an opportunity to learn, grow, make an impact in the lives of your community. 
• We are excited to extend the British Swim School presence in Lake Zurich (S Rand Rd)  
• Position(s) hired and onboarded in August
• We are looking for individuals passionate about creating a memorable customer experience 

The Position:
The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Typical Responsibilities: 

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program. 
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.
• Report to Business Owner, assist with other business needs
• Work a schedule that typically includes Tuesday, Wednesday, Thursday (3:00 - 8:00pm) and Saturday (9:00am - 2:00pm)

Compensation and Benefits:

• Competitive pay based on experience and with possible opportunities for bonuses (employee / student referrals)
• Paid training
• Free uniforms 
• Opportunities for advancement (training & development)
• Birthday off and paid!
• Opportunity to make a difference in your community 

About Us:
At British Swim School, our mission is “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer."  We:

• are are more than just a fun, surface-level swim lesson provider. 
• are 2 schools in one - a survival school and a learn-to-swim school. 
• invest in quality team members to teach our lessons.
• strive to make a substantial impact within our communities to combat the tragically high child drowning statistics.

Minimum Qualifications:

• High school diploma or equivalent
• Enthusiastic personality - enjoy interacting with customers (parents and children)
• Excellent interpersonal communication and organizational skills
• Customer service skills: 1 year
• Have a responsible and professional demeanor
• Must complete all required British Swim School specific training and testing

Additional Qualifications:

• Swimming experience: 1-2 years beneficial but not required.
• Lifeguarding/First Aid/CPR/AED Certification(s) beneficial (can also be obtained during training)