Senior PS Consultant

Role Description

We are looking for a Senior PS Consultant to join our team. Miratech delivers end-to-end Customer Experience (CX) solutions to a diverse portfolio of clients. This role focuses on designing and delivering modern cloud-based contact center solutions, with an initial focus on a Talkdesk project.

• Serve as the primary technical point of contact for customers and internal stakeholders on cloud contact center solutions
• Design and deliver end-to-end solutions, including discovery workshops, requirements gathering, and technical design documentation
• Analyze business and technical requirements to define scalable and efficient architectures
• Own and evolve contact center solution architecture across cloud platforms
• Configure and customize solutions (IVR, routing strategies, integrations, automation)
• Lead implementation, deployment, and upgrade activities
• Collaborate with stakeholders and third-party vendors to ensure successful delivery
• Support go-live activities and ensure a smooth transition to production

Qualifications

• 5+ years of experience with enterprise contact center platforms
• Hands-on experience with Talkdesk (implementation, configuration, development)
• Expertise in Talkdesk Studio (IVR flows, routing, automation)
• Proven skills in Genesys Cloud CX, including development, implementation, and support
• Experience with integrations (APIs, CRM systems such as Salesforce, Zendesk, etc.)
• Hands-on experience in CCaaS migration projects, including transitions to Talkdesk
• Solid understanding of SIP/VoIP, SBCs, and call routing principles
• Strong analytical and problem-solving skills

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.