Kitchen Manager

Overview:
Kappo Masa is looking for a Kitchen Manager to join our growing team! The ideal Kitchen Manager will be able to demonstrate efficiency and attention to detail, while overseeing a dedicated and talented team of employees. A Kitchen Manager at Kappo Masa will be able to implement their experience as well as gain knowledge that can only be attained in a 3 Michelin kitchen.

Staff Management:

• Interviewing and selecting the best candidates for various BOH positions.
• Supervising and monitoring new candidate’s progress and providing feedback.
• Scheduling staff, ensuring coverages for all departments, and managing labor costs by regulating overtime.
• Communicate with the Human Resources Department regarding all staffing needs.
• Discuss with the Operations and Human Resources Department regarding all staff time off requests prior to approving.

Monitoring Operations

• Regularly inspecting work areas to identify areas for improvement.
• Ensuring proper resource allocation, such as personnel, equipment, and materials.
• Overseeing inventory and managing food costs to minimize waste.
• Maintain the inventory tracking system and retain records.
• Ordering any items the restaurant requires and ensuring adequate stock levels.
• Identifying and addressing operational inefficiencies, such as inefficient workflows or quality control issues.
• Ensure that all agreed standards of service are supervised and adhered to.
• Ensure the Company is always compliant with Department of Health standards.
• Follow all Company performance standards and implement Company protocols and policies throughout the operations.
• Implementing preventive measures to ensure minimal downtime or delays.
• Communicate all operational concerns and suggestions to the Director of Operations.

Customer Service/Guest Experience:

• Develop a complete understanding of the menu to assist with expediting.
• Know, understand, and implement all aspects of the Company’s steps of service.
• Require that all BOH staff provide friendly, courteous, and professional service.
• Demonstrates a high standard of personal appearance and hygiene.
• Listening to customer concerns and resolving issues promptly.
• Escalating complex or unresolved complaints to the relevant departments.
• Documenting customer feedback for future references.

Training Employees:

• Develop and implement training programs for all BOH departments.
• Create training guides and materials for new hires and for employees that require= additional or re-training.
• Assist newly hired employees with the onboarding process when needed.
• Provide monitored job-specific training and guidance.
• Communicate performance expectations, goals, and key performance indicators and benchmarks to all BOH employees.
• Fairly measure all new employees’ progress and document performance to review during probational period.
• Follow training guidelines and enforce e Company protocols for all new hires.
• Provide coaching, additional training, and reviews/assessment to all employees that require it.

Knowledge, Skills and Abilities Required:

• 5+ years of kitchen management experience.
• Food Handler’s License (Required).
• Strong leadership and people skills.
• Knowledge of New York Department of Health standards and protocols.
• Familiar with NY State and Federal Labor Standards/Laws.
• Computer Skills (Microsoft Office 365, Spreadsheets, and POS Software).
• Analytical skills - the ability to compare, contrast and quality check work.
• Strong written and verbal communication skills.
• Familiar with hospitality industry’s best practices.
• Language Skills – Fluency in English is necessary to perform the job.

Compensation Details

Compensation: Salary ($70,000.00 - $75,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits

Team Leadership

Conflict Resolution

Time Management

Attention to Detail

Problem Solving

Training and Development

Operational Efficiency

Customer Relationship Management