Assistant Office Manager

Description

• Partner with the Office Manager to maintain high-quality patient care and smooth office operations. 
• Communicate all operational needs—scheduling, doctor coordination, patient flow, and staff concerns—to the Office Manager in a timely and effective manner. 
• Assist in staff hiring, onboarding, and training in collaboration with the Office Manager. 
• Provide leadership and direction to front office and clinical staff as needed throughout the day. 
• Lead daily morning huddles to align the team and ensure readiness; document and report meeting notes to the Office Manager. 
• Monitor and maintain a consistent and efficient patient flow throughout the office. 
• Maintain and track the regional-specific point system, ensuring staff compliance and engagement. 
• Assist in reviewing and approving payroll edits, ensuring accurate timekeeping and reporting as needed if the Office Manager is out.
• Support treatment coordination efforts when needed, helping patients understand and schedule recommended care. 
• Ensure office policies and procedures are followed and assist in addressing any performance or compliance issues. 
• Serve as a backup to the Office Manager when needed, maintaining continuity in leadership and operations. 
• Contribute to a positive, team-oriented office culture that reflects the practice’s values and commitment to patient care. 
• Responsible for financial coordination of benefits and patient accounts receivables
• Other duties as needed

Requirements

• 2–3 years of dental office experience 
• Working knowledge of dental billing, insurance processes, and treatment coordination. 
• Strong communication and interpersonal skills, with the ability to lead and motivate a team. 
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment. 
• Experience with dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft) is strongly preferred. 
• High school diploma or equivalent required; additional education in healthcare administration or business is a plus. 
• Ability to maintain professionalism, confidentiality, and a patient-first mindset.