Quote Desk Specialist

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us! How you’ll make an impact The Quote Desk is the quoting and renewals hub within Ntiva Procurement. We support Ntiva by partnering with internal teams, including but not limited to Account Managers, Solutions Architects, Project Management, and Service teams, to deliver accurate, timely quotes and licensing for our clients’ technology environments. Together with Logistics and Purchasing, we work as one Procurement team.As a Quote Desk Specialist, you will own quoting and renewals from start to finish: deal registration, pricing and availability, vendor communication, renewal data review, license application, and accurate tracking of client renewal assets. This role is a strong fit for someone who takes pride in getting the details right and doesn’t wait to be asked to move things forward. Location and Work Expectations This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. Candidates with proximity to one of our Centers of Excellence are preferred (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS). Monday – Friday, 8am – 5pm CST What you will be doing Quoting and Procurement Support Build accurate hardware, software, licensing, and services quotes from quote requests submitted by Account Managers. Work closely with internal teams, such as Project Management and Solutions Architects, to ensure client quote requirements are met. Manage deal registrations with vendors to secure the best available pricing. Obtain pricing and availability from distributors and vendors, and flag lead‑time or end‑of‑life risks early. Serve as the primary point of contact for all vendor communication related to quoting. Work as one Procurement team with Logistics and Purchasing to meet Quote Desk requirements. Renewals and Licensing Review client data in ConnectWise and IT Glue to drive proactive, accurate renewals. Quote client renewals, including subscriptions, support contracts, and licensing (e.g., Fortinet, Cisco Meraki, WatchGuard, Adobe VIP). Track upcoming renewals proactively so they are quoted ahead of expiration. Apply licenses for specific renewal types and provide license keys to internal teams as required. Enter serial numbers and create or update client renewal assets and configurations in ConnectWise so renewals are tracked accurately. Reconcile renewal quotes against client inventory and flag mismatches, lapsed coverage, or end‑of‑support equipment. Communication and Collaboration Support Project Management and Service teams with licensing and renewal needs when required. Follow Quote Desk and Procurement SLOs for completing tasks and for internal and external communication. Keep requesters informed on quote status, vendor delays, and pricing changes. Follow each request through to completion and close the loop with Account Managers and teammates. Document processes and contribute to Quote Desk SOPs and continuous improvement. You’ll be successful in this role if you have experience in/with: 3+ years in IT procurement, quoting, inside sales support, or a similar role, preferably at an MSP or IT reseller. Familiarity with IT hardware, software licensing, and support/subscription renewals. Ability to manage a high volume of requests and shifting priorities. Proficiency with Microsoft 365, especially Excel and Outlook. Experience with ConnectWise Manage, ConnectWise Sell, and IT Glue. Experience with distributor portals (e.g., Ingram Micro, TD SYNNEX) and vendor deal registration programs. Working knowledge of Fortinet, Cisco Meraki, WatchGuard, Microsoft, and Adobe licensing models. The base pay range for this position is expected to be between $45,000 and $65,000 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. Work Authorization Criteria In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. At this time, we are unable to sponsor or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password‑protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi‑Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem‑solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Qualifications Behaviors Required Team Player : Works well as a member of a group Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Self-Starter : Inspired to perform without outside help Education Preferred Some college or better. Experience Required 2 years: Experience 2+ years in IT procurement, quoting, inside sales support, or a similar role, preferably at an MSP or IT reseller. Familiarity with IT hardware, software licensing, and support/subscription renewals. Ability to manage a high volume of requests and shifting priorities. Proficiency with Microsoft 365, especially Excel and Outlook. #J-18808-Ljbffr Ntiva