Front Desk Agent (Full Time)

Front Desk AgentS3 Hotel Group is seeking a friendly, service-driven Full-Time Front Desk Agent to support operations at Hilton Garden Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel, delivering exceptional guest service while ensuring smooth front desk operations across both properties.Key ResponsibilitiesWelcome guests and efficiently manage check-ins and check-outs at both propertiesProcess reservations, modifications, and cancellations in the systemHandle guest inquiries, concerns, and requests with professionalism and urgencyAccurately process payments, room charges, and transactionsPromote and enroll guests in Hilton Honors programsCoordinate with housekeeping and maintenance to support guest needsMaintain a clean, organized, and professional front desk areaEnsure compliance with hotel safety, security, and QA standardsSupport operations across both hotels as needed (dual-property flexibility)Assist with guest services, luggage, and local recommendationsQualificationsPrevious hotel or customer service experience preferredStrong communication and interpersonal skillsAbility to multitask in a fast-paced environmentBasic computer skills; hotel systems experience (PEP preferred)Professional appearance and reliable attendanceFlexibility to work across both propertiesScheduleFull-TimeFlexible shifts including mornings, evenings, weekends, and holidaysMust be able to work at either property as business needs requireCompensation & BenefitsCompetitive hourly payPaid vacation and sick leaveMedical, dental, and vision insurance401(k) retirement planHilton Team Member Travel Program (Go Hilton)Growth opportunities within S3 Hotel Group Hampton Inn Irvine