Senior Director, Revenue Operations (CLEAR1 - B2B)

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.CLEAR1 is CLEAR's B2B identity verification business, serving enterprise, healthcare, and workforce customers through direct sales and partners. We are growing fast and need a revenue operations leader who can build the operating model to match.This is a strategy and accountability role. You will own how the go-to-market team plans, measures, forecasts, and runs its process across the full customer lifecycle, from first touch through renewal and expansion. You will define what our revenue numbers mean and where they come from, make them consistent from rep to Board, and hold the team to the process that produces them. You will be the CRO's partner on where to invest and what is working.You have done this before at a growth-stage B2B company, you think like a finance partner as much as an operator, and you direct systems work without needing to do it yourself.What you'll do:Define and execute the B2B Revenue Operations roadmap in alignment with C1 growth objectivesAct as a strategic partner to B2B leadership on forecasting, pipeline health, performance metrics, and operational investments.Establish scalable processes that improve conversion, velocity, forecasting accuracy, and revenue predictability at scale.Lead the redesign of Salesforce to support complex B2B sales motions, with hands-on responsibility for system configuration, reports, and dashboardsArchitect and optimize the full revenue tech stack (Salesforce, Outreach, ZoomInfo, HubSpot, Gong, LinkedIn Sales Navigator, etc.)Maintain data quality (deduplication, enrichment, normalization), build and evolve reporting frameworks, and troubleshoot integration issues across the revenue tech stack when they arise.Create and maintain internal documentation, runbooks, and training materials; support enablement sessions for sales and marketing team on system changes and new processesDefine and manage the end-to-end lead lifecycle, including routing logic, lifecycle stage definitions, and handoff processes between Marketing and SalesHow you'll measure success:Improved pipeline conversion, forecast accuracy, and revenue predictabilityMeasurable improvements in sales cycle time, productivity metrics, and system adoptionA scalable, optimized Salesforce instance and integrated revenue tech stack that supports business complexityTrusted partnership with B2B leadership, influencing strategic decisions through data and operational insightsWhat you're great at:8+ years in Revenue Operations, Sales Operations, or GTM Strategy, including 3+ years leading the function at a B2B companyExperience owning Revenue Operations across pre-sale and post-sale through a period of rapid growth; excellent process accountabilityTrack record of building executive and Board-level reporting, including defining metrics and sources; excellent finance fluencyHands-on with AI tools in your own work: you have built assistants, agents, or automations, not only used a chat interfaceClear, direct communication upwardHow You'll be Rewarded:At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $225,000-275,000, depending on levels of skills and experience.The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.#LI-Onsite