Patient Account Associate I Credit Balance and Acct

Job Description Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner. Essential Functions Identifies appropriate payment details and saves back-up as appropriate. Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution. Initiates payer recoupments, payer refunds, and patients refunds where applicable. Follows up in accordance with procedures and policies with an overall goal of account resolution. Abel to navigate various payer claim portals and understand payer functionality. Interacting with others by effectively communicating both orally and in writing. Operate computers and other office equipment, as well as various computer software’s. See and read computer monitors and documents in English. Skills Recognizing true overpayments from false credits Researching claim cycle Understanding Coordination of Benefits Understanding EOB Understanding Medical Terminology Payment Handling Effective written and verbal communication Computer Literacy Time Management HIPAA Regulations Qualifications High School Diploma or equivalent (GED) required One (1) years of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required Knowledge of Medicaid and Medicare billing regulations required Physical Requirements Operate computers and other office equipment requiring the ability to move fingers and hands. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. May require lifting and transporting objects and office supplies, bending, kneeling and reaching. Location Peaks Regional Office Work City Broomfield Work State Colorado Scheduled Weekly Hours 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $25.61 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here ( . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Washington. #J-18808-Ljbffr Intermountain Health