Administrative Assistant III

Administrative Assistant III | Capital City Bank - More than your bank, your banker.

Hours: Mon - Fri 40 Hours

General Summary

In this position, associates will provide administrative and lending support to assist in the management of lenders’ (Presidents, Community Bankers, Commercial Bankers, Business Bankers, etc.), loan portfolios.

In compliance with the S.A.F.E. Act, registration in the NMLS Registry is required.

All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Principal Duties and Responsibilities

• Provides general lending information to clients; taking and preparing loan applications for credit approval; disbursing approved loans; providing client services related to the lender’s consumer, commercial and real estate loan clients and potential clients.
• Responsible for accurate and complete preparation, processing and filing of all loan documentation within bank standards from the acceptance of the loan application to loan closing and filings.
• Supports the Lender’s business development efforts.
• Prepares, completes and/or checks various reports (sales and administrative) and report findings as necessary.
• Works with Loan Servicing to ensure expeditious loan processing by preventing, and when necessary, clearing documentation exceptions.
• Works under minimal supervision, responsible for completing tasks efficiently and accurately, ensuring that service expectations are met or exceeded.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.

Associated Duties

Provides additional support to manager and department colleagues.
Completes all assigned/required Bank training within established timelines.

Knowledge, Skills and Abilities (KSAs) Required

The following KSAs are usually acquired through work experience and/or specialized course(s):

• Ability to analyze situations to determine solutions or resolve problems
• Ability to apply general accounting knowledge (debits, credits, balancing) to processes
• Ability to apply knowledge and sound judgment in decision-making and understand consequences of decisions
• Ability to work in fast-paced team environment, handle multiple tasks and prioritize work
• Effective written and verbal communication skills
• Excellent client service skills
• Excellent time management and organizational skills
• Knowledge of general office procedures (e.g., filing, correspondence, scheduling)
• Strong PC skills (proficient knowledge of MS Word, Outlook and Excel)
• Knowledge of Bank products
• Knowledge of loan application and documentation processes, policies and procedures
• Knowledge of Silverlake, Jack Henry, Abrigo and Decision Pro banking systems, a plus.

Education

Minimum high school diploma or equivalent required. Some college coursework preferred; along with 3 or more years experience in a lending assistant position or loan support function in a financial institution (bank, credit union, mortgage company, etc.) Relevant experience may substitute for the education requirement.

Working Conditions

1. Regular client contact.
2. Professional office/lobby environment.
3. Some travel may be required.
4. Occasional overtime.
5. In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits:

• Medical, Dental and Vision
• Life Insurance
• 401(k) with Matching
• Flexible Spending Accounts
• Tuition Assistance
• Stock Purchase
• Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free

The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Wealth, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.