Solutions Engineer - Sana

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team About Sana Sana is an AI lab building superintelligence for work. We believe organizations can accomplish their missions faster when teams can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI. As part of Workday, we are committed to building AI that augments people - not replaces them. We bring this mission to life through two products. Sana Agents provide a seamless way to access all your company’s apps, knowledge, and data, enabling AI agents to do real work so teams can process and act on information at unprecedented scale. Sana Learn is an AI-powered learning hub that combines the simplicity of a modern learning platform with intelligent features like an AI tutor, automated content generation, and interactive apps, making knowledge not just accessible but actionable. We’re a talent-dense, product-obsessed team of engineers and designers from companies like Google, Spotify, Apple, and Databricks, united by deep technical excellence and rapid iteration. Our tools already help over a million people learn and work better across hundreds of leading enterprises - and we’re just getting started. About the Role You will play a pivotal role in bridging the gap between our product development and client-facing teams in either of our two core products: Sana Agents and Sana Learn. You will partner with some of the world’s most forward-thinking organizations to design, validate, and implement solutions that transform how their people work and learn. On the Sana Agents side, you’ll help customers operationalize agentic AI for work by connecting systems, designing workflows, and demonstrating how intelligent agents can search, reason, and act across a company’s knowledge and tools. On the Sana Learn side, you’ll work with L&D, HR, and business leaders to design modern learning ecosystems: from AI-powered authoring to enterprise-grade learning programs, analytics, and integrations. As Sana Agents’ and Sana Learn’s footprint expands through an increasing client base and user adoption, your role will likely evolve to include coaching and onboarding additional solution engineers, scaling the solutions you’ve designed and implemented, and creating and iterating on the playbooks required to make Sana solutions succeed at scale. About You About Sana Sana is an AI lab building superintelligence for work. We believe organizations can accomplish their missions faster when teams can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI. As part of Workday, we are committed to building AI that augments people - not replaces them. We bring this mission to life through two products. Sana Agents provide a seamless way to access all your company’s apps, knowledge, and data, enabling AI agents to do real work so teams can process and act on information at unprecedented scale. Sana Learn is an AI-powered learning hub that combines the simplicity of a modern learning platform with intelligent features like an AI tutor, automated content generation, and interactive apps, making knowledge not just accessible but actionable. We’re a talent-dense, product-obsessed team of engineers and designers from companies like Google, Spotify, Apple, and Databricks, united by deep technical excellence and rapid iteration. Our tools already help over a million people learn and work better across hundreds of leading enterprises - and we’re just getting started. About the Role You will play a pivotal role in bridging the gap between our product development and client-facing teams in either of our two core products: Sana Agents and Sana Learn. You will partner with some of the world’s most forward-thinking organizations to design, validate, and implement solutions that transform how their people work and learn. On the Sana Agents side, you’ll help customers operationalize agentic AI for work by connecting systems, designing workflows, and demonstrating how intelligent agents can search, reason, and act across a company’s knowledge and tools. On the Sana Learn side, you’ll work with L&D, HR, and business leaders to design modern learning ecosystems: from AI-powered authoring to enterprise-grade learning programs, analytics, and integrations. As Sana Agents’ and Sana Learn’s footprint expands through an increasing client base and user adoption, your role will likely evolve to include coaching and onboarding additional solution engineers, scaling the solutions you’ve designed and implemented, and creating and iterating on the playbooks required to make Sana solutions succeed at scale. What you’ll do Become a product expert and provide dedicated technical support during pre-sales and implementation phases, ensuring that client queries are addressed promptly, accurately, and completely. Engage directly with technical stakeholders, especially large enterprises, to build trust and credibility by demonstrating deep technical knowledge around Sana products, the ecosystem with which we integrate, generative AI, and enterprise security Collaborate closely with product managers and engineers to stay updated on the latest product developments and ensure seamless communication between teams. Address complex technical issues that arise during sales and deployment, ensuring that solutions are implemented efficiently and effectively. Identify and implement process improvements to enhance the efficiency of the sales and deployment processes. What will help you thrive A strong technical background with experience in software engineering, systems engineering, solutions engineering, or a related field. Proven experience in a client-facing technical role, preferably within the tech industry. Excellent problem-solving skills with the ability to address complex technical issues quickly and effectively. Strong verbal and written communication skills and can explain technical concepts to both technical and non-technical stakeholders. Working collaboratively with cross-functional teams, including product managers, engineers, and sales teams. A self-starter mindset, meaning you can proactively identify issues and opportunities and tackle them without being told to do so. Ability to turn ambiguity into scalable processes, documentation, and systems Our tech stack We build on a simple modern stack optimized for both humans and AI. Backend: TypeScript, Kotlin, Node.js Frontend: TypeScript, React, Tailwind Databases: Postgres, Redis Cloud infra: GCP/Kubernetes/Terraform Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here. Primary Location: USA.NY.New York City.Sana Primary Location Base Pay Range: $138,200 USD - $207,200 USD Additional US Location(s) Base Pay Range: $116,600 USD - $207,200 USD Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email View email address on click.appcast.io. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. 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Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the Workday's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at View email address on click.appcast.io.