Remote Workforce Manager, Contact Center
Independence Pet Group
Independence Pet Group, via PTZ Pet Insurance, is seeking a Manager of Workforce Management to lead forecasting, scheduling, real-time performance, and capacity planning for a high-volume pet insurance contact center. The role ensures staffing, skills, and coverage across phone, email, chat, and digital channels, partnering with operations, analytics, and vendor teams.Remote – USA. You will build staffing models, intraday management, and executive-level reporting, driving cost efficiency andJ-18808-Ljbffr
Vacancy posted 3 days ago
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