Executive Assistant I

Executive Assistant I

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General Function:

Reserved for use for executive assistants supporting senior executives in the C or D band who are direct reports to a Regional President or to a senior executive in the B band. Performs a wide range of support for an executive, relieving him/her of administrative duties often of a confidential, diversified, and complex nature. Serves as management delegate for email inbox and systems. Initiative and judgment are required in the absence of specific directions from the executive. May serve as a liaison with others within and outside the company regarding administrative issues related to purchasing, personnel, facilities, and operations.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties & Responsibilities:

• Provides administrative support to the area executive. Judgment and initiative are required in certain situations.
• Administers programs, projects, campaigns and/or processes for the operating unit served.
• Coordinates manager's schedule, makes appointments, and arranges and coordinates travel schedules.
• Answers, screens, and directs incoming calls determining those which can be handled by subordinates to the executive.
• Assists in the preparation of administrative reports, performs difficult and/or sensitive information gathering, completes moderately complex reporting and analysis, and distributes such reports to the appropriate people.
• Greets internal and external customers answering questions of a complex nature.
• Sorts and distributes incoming mail as well as preparing outgoing mail and other correspondence. Responds to incoming mail and other materials not requiring the attention of the executive.
• Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities.
• Liaisons with key executives, external management personnel, and other persons important to the bank to transmit information and obtain data.
• Creates written correspondence and reports from rough drafts, making changes in grammar, punctuation or spelling as needed.
• Organizes and maintains confidential file system and files correspondence and other records.
• Serves as a liaison to others outside the department related to administrative requests.
• Other administrative duties as assigned.

Supervisory Responsibilities: None.

Minimum Knowledge, Skills & Abilities Required:

• Requires ability to properly read and write well enough to type, edit, and proof general business correspondence and prepare reports as normally acquired through completion of a high school education.
• Requires in-depth knowledge of company policies, procedures, and operations to assume a variety of administrative details usually acquired in five or more years of secretarial/administrative experience with at least three years with company preferred.
• Must be able to accurately and efficiently record and type dictation involving a normal range of business vocabulary, or a limited and recurring range of special terminology normally acquired though a one-year business college program.
• Experience with Microsoft office products, such as Word and Excel, is necessary.
• Maintains a high level of confidentiality and professionalism.
• Ability to multitask, handling multiple tasks and projects simultaneously.
• Strong interpersonal skills to build relationships across the organization.
• Demonstrates problem-solving skills to handle moderately complex issues.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner.

Location -- Grand Rapids, Michigan 49503

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.