Area Manager

Job Title

Lead daily operations, merchandising, and brand presentation across multiple stores.

Manage and coach Store Managers to deliver strong operational performance and a positive team culture. Drive sales growth and profitability through effective planning, execution, and continuous improvement.

Ensure compliance with operational standards, safety protocols, and loss prevention practices.

Analyze performance metrics (sales, labor, productivity, shrink) and guide stores to take action.

Maintain high brand and merchandising standards across all locations.

Support talent development, including hiring, training, and building a strong leadership pipeline.

Deliver an exceptional customer and donor experience in every store.

Oversee P&L performance, budgeting, staffing, and expense control for all assigned stores.

Execute company strategies, promotions, and community engagement initiatives.

Promote Goodwill's mission, values, and sustainability efforts throughout daily operations.

A values-driven servant leader who coaches like a pro and thinks like an owner

Data-informed and people-first leader: decisive, adaptable, and calm under pressure

A culture builder who inspires trust, accountability, and continuous improvement

A clear, persuasive communicator and community connector/brand ambassador

Schedule-flexible and energized by fieldwork (travel up to ~90% between locations)

Someone who lives our values: Own It • Dare to Excel • Be Bold • Be Extraordinary • We Win Together

Bachelor's degree in Business/Retail Management

5+ years of multi-unit retail management with a record of sales growth & operational excellence

Experience training, developing, and elevating leaders; strong succession planning skills

Financial acumen (P&L ownership, forecasting, labor budgeting) and KPI mastery

Proficiency with Microsoft Office Suite; strong analytical and communication skills

Reliable transportation and valid NYS driver's license; ability to travel across WNY

Strong organization, attention to detail, and multitasking ability; able to meet production/processing goals

Sit/stand/bend/reach/twist for extended periods

Lift/push/pull up to 50 lbs. on an occasional basis

Manual dexterity for repetitive tasks

This is an salaried exempt position. Salary base range is between $65,000 - $80,000 and is commensurate with experience. This position is eligible for a bonus based on performance metrics.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.