Business Development Representative

Business Development Representative

Responds to phone customer inquiries. Ensures the dealership actualizes its maximum ROI on phone leads.

ESSENTIAL DUTIES

• Communicates effectively with customers and prospects by phone.
• Schedules appointments for a reasonable level in comparison to other BDRs
• Follows up and responds to internet leads immediately.
• Delivers messages intended for other departments promptly.
• Maintains customer database and follow-up through CDK.
• Entry data into all required tools
• Possesses thorough knowledge of all electronic tools and lead sources.
• Stays up to date on all dealership products and services.
• Establishes personal goals that are consistent with department standards of productivity and devises a strategy to meet those goals.
• Maintains a professional appearance.
• Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

• High School Diploma
• Two plus years related experience and/or training; or a combination of education and experience.

COMMUNICATION SKILLS

• Ability to read, write and comprehend simple instructions, short correspondence, reports, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Ability to add, subtract, and multiply, using whole numbers and decimals.
• Ability to calculate figures and amounts such as discounts, interest, tax, etc.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid state driver's license

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Sitting to perform routine administrative tasks, using fine motor skills, typing using a keyboard, and operating basic office equipment, such as a telephone, scanner/copy machine, and calculator.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, Modern reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. This document does not represent a contract of employment.

Qualifications

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Loyal

Shows firm and constant support to a cause

Enthusiastic

Shows intense and eager enjoyment and interest

Preferred

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Goal Completion

Inspired to perform well by the completion of tasks

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter

Inspired to perform without outside help

Preferred

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Financial

Inspired to perform well by monetary reimbursement

Education

Required

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.