Intensive Outpatient Program Coordinator

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

• Respond to inquiries from prospective patients seeking mental health services.

• Conduct initial intake calls to gather demographic, clinical, and scheduling information.

• Assess the urgency and appropriateness of services requested and guide patients accordingly.

• Schedule new patient appointments with appropriate providers based on clinical fit, availability, and insurance network status.

• Verify mental/behavioral health insurance benefits before the first appointment.

• Confirm patient eligibility, co-pays, deductibles, out-of-pocket maximums, and service limits.

• Communicate benefit details to patients clearly, including potential out-of-pocket costs.

• Contact insurance companies directly or use verification portals as needed.

• Determine if prior authorization is required for services and obtain it when needed.

• Collect and upload all required documents into the EHR (Electronic Health Record) system.

• Maintain accurate records of insurance conversations, authorizations, and benefit summaries.

• Work closely with billing, clinical, and administrative teams to ensure a smooth onboarding experience.

• Alert clinical staff to any coverage limitations or delays that may affect patient care.

• Assist in transitioning new patients into ongoing care by tracking appointment follow-through and troubleshooting insurance issues.