ADMINISTRATIVE ASSISTANT II

Administrative Assistant IIThe Florida Division of Alcoholic Beverages and Tobacco licenses the manufacture, distribution, sale, and service of alcoholic beverage and tobacco products in Florida, including receipt and processing of license applications; collection and auditing of taxes and fees paid by licensees; and enforcement of the laws and regulation of the alcoholic beverage and tobacco industries, pursuant to Chapters 210, 561-565, 567-569, Florida Statutes. The division's three bureaus - Licensing, Auditing and Enforcement - comprise a team of approximately 325 personnel fulfilling the regulatory obligations of the division throughout the state.This is a highly responsible position within the Bureau of Law Enforcement. If you are seeking a challenging and important position, this is a great opportunity. While this position handles the routine administrative duties of an administrative assistant, you will also work directly with law enforcement officers as a processor of criminal and administrative cases. You will also be required to digitally upload license applications taken from the public as needed. The Bureau's cases and license processing have statutory timelines therefore the ability to organize and triage assignments is mandatory for success.Your specific responsibilities include:Conducts daily administrative functions including copying, faxing, organizing, and maintaining records.Performs functions requiring independent decision-making and planning of administrative priorities.Prepares reports and correspondence using Microsoft Word & Excel.Processes and distributes all mail.Receives and assists members of the public in person, by telephone, and e-mail.Responds to questions and receipts payment of fees.Records accurate license complaints and tracks and prepares cases insuring a timely and proper disposition.Knowledge, skills, and abilities required include:Knowledge of administrative principles and practices.Knowledge of office procedures and practices.Knowledge of the methods of data collection.Knowledge of the principles and techniques of effective communication.Ability to collect, evaluate and analyze data relating to administrative functions such as accounting, personnel, purchasing or report writing.Prepares correspondence and administrative reports.Understands and applies applicable rules, regulations, policies, and procedures.Utilizes problem-solving techniques.Works independently.Plans, organizes and coordinates work assignments.Communicates effectively.Establishes and maintains effective working relationships with others.Minimum requirements include:Two (2) years of clerical, secretarial, or administrative experience.One year of experience working with Microsoft Word.One year of experience working with Microsoft Excel.Must currently possess and maintain a valid State of Florida Driver's License or if selected, must possess and maintain a valid State of Florida Driver's License by the date of appointment.Must pass a law enforcement level 2 background screening.Preferred qualifications include:Experience working in a law enforcement agency or confidential environment.An associate degree or higher.Bilingual applicants.