Facilities Field Technician

Maintenance Technician

The Maintenance Technician is responsible for the day-to-day maintenance, preventive maintenance coordination, repairs, and overall condition of an assigned portfolio of approximately 6-10 My Salon Suite locations, with the number of assigned locations varying based on business needs. This role partners closely with District Managers (DMs), field management, vendors, contractors, and property management to keep locations safe, clean, functional, operational, and lease-ready.

The Maintenance Technician is a proactive, customer-focused, and cost-conscious facilities partner who manages facility issues from initial request through completion. The role is responsible for troubleshooting and resolving routine maintenance issues within the scope of the Team Member's training, authorization, and applicable licensing requirements, while appropriately coordinating licensed or qualified vendors for work outside that scope.

The role serves as a key field resource for assigned locations, providing hands-on maintenance support while coordinating with the Facilities Project Manager on vendor relationships, larger repairs, projects, and facility priorities.

Because assigned locations provide 24/7 building access, this position may require after-hours emergency response, including nights, weekends, and holidays.

The Ideal Candidate

You are a hands-on facilities professional who takes ownership of building conditions, responds quickly to facility issues, and follows problems through to resolution. You are comfortable working independently across multiple locations while balancing routine maintenance, preventive maintenance, work orders, vendor coordination, facility priorities, and emergency response.

You have practical knowledge of general building maintenance, including plumbing fixtures, electrical systems, doors, locks, drywall, painting, cabinetry, HVAC-related building components, and other common commercial building systems. You understand the difference between routine maintenance and work that requires a licensed, certified, or otherwise qualified professional, and you know when to safely troubleshoot, repair, escalate, or coordinate a vendor.

You are organized, resourceful, cost-conscious, and customer-focused. You communicate professionally with members, District Managers, field leadership, vendors, contractors, and property management, and take pride in keeping every location safe, functional, clean, and ready for business.