Client Services Manager

Summary

Client Services Manager - Hybrid in Grand Rapids, MI

At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Client Services Manager who can lead the creation and implementation of marketing events. In this highly visible role, the Manager for Client Services' responsibilities will focus on being the key point of integration across multiple internal functions. You will act as a liaison with the client and retailer to ensure the seamless delivery of events. Your mission is to create and deploy a culture of service excellence that exceeds client and retailer expectations.

Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off 

Responsibilities:

• Create, implement, execute and manage marketing events.
• Project management: event program tracking, timeline development and management, pre- and post-promotional analysis, and reporting.
• Management of team members and ensure the successful delivery of key SLAs and deliverables.
• Build strong client and retailer relationships to ensure that deliverables are successfully achieved while creating a culture of service excellence.

Qualifications:

• Bachelor's Degree or equivalent experience required
• 1-3 years of experience in Consumer products, brand, or agency
• Experience in event execution preferred.
• Strong negotiation, project management, research, analysis, and presentation skills.
• Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously
• Excellent written and verbal communication skills; Able to build and maintain a strong client relationship

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Client Services Manager is responsible for the creation, approval, and the implementation of events. These responsibilities include project development, budget management, execution monitoring, issue resolution, reporting, and invoicing. Manages all related financial activities while providing a high level of service to client representatives and co-workers. Assist the organization in achieving a services excellence culture.

Essential Job Duties and Responsibilities

• Perform project management duties to include; event program tracking, timeline development and management, budget management, pre- and post-promotional analysis, and reporting.
• Supervise team members and monitor their daily reporting and task performance.
• Ability to make autonomous decisions on behalf of our company strategy.
• Develop effective client and retailer relationships to facilitate communication and execution with internal departments to ensure that deliverables are successfully achieved.
• May be responsible for monitoring and adjusting project budgets and billing to ensure accuracy and timeliness. Responsible for over site of timeline revisions.

Supervisory Responsibilities

Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

- Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

Travel and Driving are essential duties and function of this job

May travel up to 25%

Minimum Qualifications

Education Level: (Required)  Bachelor's Degree or equivalent experience

1-3 years of experience in Consumer products, brand, or agency

Experience in event execution preferred

Skills, Knowledge and Abilities

• Possess negotiation, project management and research, analysis, and presentation skills.
• RetailLink knowledge a plus
• Creative thinker and self-starter who is able to effectively handle multiple tasks and projects simultaneously
• Strong organization, negotiation, and problem solving skills
• Ability to present to large and small groups in a variety of settings
• Excellent written and verbal communication skills
• Team player with positive attitude.
• Able to build and maintain strong client relationships
• Proficient is MS Word, Outlook, Excel, PowerPoint

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.