Office Manager

At Elliott Physical Therapy, we believe in investing in YOU. We are dedicated to providing you with mentorship, cutting edge resources and opportunities that empower you to reach your full potential. With flexible hours, competitive benefits, and a culture that celebrates both professional and personal growth, we're more than just an employer-we're your partner in success. Take on a role that grows with you, join us today!

We are a FAMILY owned physical therapy company with nine clinic locations. Celebrating over 10 years in business, we are proud to lead the way in delivering exceptional patient care, advocating for the physical therapy profession, and continuously building outstanding teams of talented professionals. We're deeply rooted in our communities, and we're passionate about supporting education, giving back, and uplifting local businesses.

• SUMMARY: Oversees all administrative operations in the Elliott Physical Therapy Dorchester clinic. Leads a team of Patient Care Coordinators (PCCs) and collaborates with the Clinical Manager to produce an outstanding patient experience and productive clinic.

DUTIES AND RESPONSIBILITIES:
• Manages and organizes office operations and procedures including but not limited to bookkeeping, payroll, information management, electronic health record management, supplies, staffing
• Orders and maintains office supplies and inventory
• Analyzes and maximizes office productivity by establishing, modifying, implementing and monitoring systems and procedures to enhance timely and efficient workflow
• Prepares reports and correspondence as needed
• Assists with general clerical/administrative duties as needed including but not limited to answering phones, filing, preparing correspondence and memoranda, faxing, copying, and mailing
• Leads a team of PCCs to reach clinic goals and expectations
• Works with PCCs to assure clinic collection goals are met on a weekly basis
• Manages clinic deposit log. Ensures logs are balanced on a daily basis
• Works with the Authorization & Verification team to ensure all patients are authorized and verified for visits
• Works with Clinical Manager to ensure the collaboration and teamwork of all staff to run a successful clinic
• Attends weekly OM/CM meetings to identify issues and create action steps to resolve problems
• Collaborates with the billing office to coordinate monthly patient statements
• Attends monthly Office Manager meetings
• Attends weekly meetings with the Administrative Director
• Hires, trains, supervises, motivates, and develops administrative staff; manage schedules and workflow
• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
• Develops systems to improve front desk workflow to meet company standards
• Represents Elliott Physical Therapy within our community and understands the importance of community involvement
• Shares clinic cleanliness duties with the Clinic Manager and appropriately delegates to staff
• Performs other related duties as assigned by management
• A minimum of 40 hours per week is required to physically be in the clinic


SUPERVISORY RESPONSIBILITIES:
• Directly supervises PCC staff within one clinic.
• Holds quarterly and annual reviews with staff.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


QUALIFICATIONS:
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Ability to deal effectively with a diversity of individuals at all organizational levels.
• Demonstrated ability to plan and organize projects with acute attention to detail.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Work in a team environment and provide productive feedback.
• Proficient in Google Suite.
• Proven leadership and customer service skills.
• Proven ability to handle multiple projects and meet deadlines.
• Good judgment with the ability to make timely and sound decisions.


COMPETENCIES:
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills.


The pay range for this role is:

50,000 - 55,000 USD per year (Elliott Physical Therapy- Dorchester )