Marketplace Business Analyst

Role Description

As a Marketplace Business Analyst, you will own the data and analytics foundation that supports InfoTrack Exchange’s supply-side marketplace. You will connect operational data from ServeManager and Snowflake with strategic decision-making related to geographic expansion, partner agency recruitment, coverage reporting, and goal tracking. Combining strong business analysis with hands-on analytics engineering, you will turn complex data into actionable insights and build reliable reporting solutions that make information accessible, accurate, and trusted across the organization.

This is a remote role that may be performed from an approved location within the United States.

What You'll Do:

• Build and maintain reporting for InfoTrack Exchange’s supply-side marketplace, including county-level coverage, agency performance, service-level agreement compliance, and business intelligence dashboards.
• Own and maintain the partner agency data model, replacing manual spreadsheets with an integrated view of agency status, volume, tier, coverage area, and pipeline stage.
• Partner with Operations to standardize agency sourcing and qualification processes and create pipeline visibility that supports proactive recruitment in new markets.
• Develop financial and operational models to guide geographic expansion decisions, including market sizing, coverage gap analysis, and agency capacity modeling for current and future markets.
• Collaborate with Engineering and Business Intelligence teams to transform ad hoc Snowflake queries into reliable, governed reports and contribute to data model documentation and schema design.
• Define, track, and report on key performance indicators and product initiative success metrics, presenting coverage and performance insights to leadership.
• Conduct data quality audits, identify gaps between operational systems and reporting, and drive solutions that improve data accuracy, consistency, and integrity.

Qualifications

• Four or more years of experience in business analysis, product analytics, revenue operations, or strategy and operations, preferably within a marketplace, platform, or operations-intensive environment.
• Strong SQL skills, including experience writing queries, working with joins and aggregations, and navigating unfamiliar database schemas.
• Experience building and maintaining dashboards using Looker, Tableau, Microsoft Power BI, or a comparable business intelligence tool.
• Strong business analysis skills, including defining key performance indicators, developing financial models, conducting market sizing, and preparing concise, actionable business recommendations.
• Ability to work effectively in ambiguous environments by defining business questions, identifying relevant data, and developing analytical solutions.
• Strong written communication skills, with the ability to clearly present insights and recommendations to technical and non-technical stakeholders.
• Experience contributing to data model design and collaborating with Engineering to develop reliable reporting structures is preferred.
• Experience with dbt, Snowflake, or similar modern data-stack tools is preferred.
• Familiarity with marketplace dynamics, including supply-and-demand balancing, provider quality scoring, and coverage optimization, is preferred.
• Experience in legal services, litigation support, or another regulated industry is preferred.

Benefits

• 401(k) Match
• Medical, Dental, & Vision Insurance - 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Employees